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My MSN Application is running slow
Latest post: tpegmc, Saturday, August 20, 2011 4:39 PM
Friday, August 5, 2011 3:40 PM
tpegmc
Hi Sampath,

I have optimized my IE per the instructions from the Windows Live Help. No major issues were found in these process steps. I am still experiencing the long delays when using the icons across the top of the MSN webpage. I have discovered that if I use the Hotmail access from my MSN home webpage I can instantly access my email, send and recieve messages with no delays and switch between my email folders with out waiting 2-3 minutes each time. Not sure what the difference is between these two email applications, but Hotmail works and MSN email works with lon delays when doing any task.

Tom
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Monday, August 8, 2011 4:52 AM
Sampath

Hi Tom,


As the issue is still occurring and the email synchorzation is not getting completed, we need to perform  clean uninstallation and reinstallation of the MSN software. Please find the steps given below in the links.


Before we perform a  clean uninstallation of the MSN software make you sure you back the MSN6 folder were all your favorites are stored. Please find the below given location to find the MSN6 folder:

For Win XP: C:\documents and settings\user\application data\MSN6

For Win vista and Win 7 c:\users\<USER NAME>\appdata\roaming\MSN6


Note :( Copy the folder which says MSN6 and save it to desktop without fail.)


Step 1:

Before you could uninstall the MSN software. Make sure you take backup of all the emails saved on ‘folders on computer’, please find the steps in the below given link:

http://answers.msn.com/solution.aspx?solutionid=d830f08c-414d-49ae-91cb-df58aa44832f


Step 2:

Once you have taken a backup of all your emails you need to clean uninstall the MSN software and then reinstall the software again, please find the steps in the below given link :

http://answers.msn.com/solution.aspx?solutionid=115dc6c5-4ae7-4e38-8e0b-3eac07d020fa


Step 3:

Optimize the Internet explorer settings, please find the steps in the below given link:

http://windowslivehelp.com/solution.aspx?solutionid=3c7c3338-369e-4220-b29d-71ce660fe5a0


Step 4:

Please find the steps in the link for the Installation of the MSN software:

http://answers.msn.com/solution.aspx?solutionid=03fe3670-ac35-4523-834a-b6835219beb0


Step 5:

Please find the steps in the link to restore your saved emails on to the MSN:

http://answers.msn.com/solution.aspx?solutionid=952151b9-f06b-4f52-8351-83e844e550b2   


Please reply for further assistance

Thanks!

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Tuesday, August 9, 2011 3:27 AM
tpegmc
Hi Sampath,

Thank you for the information to do a clean uninstall and then reinstall of MSN. I will attempt this tomorrow as I am out of time for this evening. I will update you as soon as I am finished.

Kind regards,

Tom
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Tuesday, August 9, 2011 4:40 AM
Husna Ghouse

Hi Tom,

 

On behalf of Sampath I will be glad to assist you

 

Based on your reply I understand that you will try the steps mentioned above and reply back tomorrow for further assistance.

 

Will be waiting for your reply.

 

Thanks!

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Sunday, August 14, 2011 2:02 AM
tpegmc
Hi Husna,

It will be nice to work with you.

I just performed the remove MSN process and the reinstall MSN process with limited success. When I tried to remove the MSN application in the Add/Remove Programs application I was able to unclicj the MSN Explorer and clicked Next and then Finish to complete this task. It then asked me to restart my computer which I did. I then proceeded to Add/ Remove Application again to Change or Remove Programs  for the MSN applications. the only application after the restart was MSN Tools, which I left installed. I still had the MSN butterfly and when I went to the MSN Members Center to download the MSN Explorer application it stated I already had the application only updated a few new add ons to the application. These did not improve the performance issue.

I then decided to try the other remove program which was to click on Start and then Run I enter the following command: c:\program files\msn\msnCoreFiles\Setup\msnunin.exe This brought up an unistall program which started removing the application, but part way through a message appeared stating that the file was being used and could not delete it. I click to continue and the program finished. It did not state which file was being used. After this operation, the MSN butterfly had been removed and when I went back to the MSN Members Center this time it downloaded MSN Explorer. I completed this process of loading the application and then optimized IE per Sampath's instructions.

I thenopen the MSN Application which still took some time to complete and I am still experiencing the long wait times between MY MSN homepage and Mail or the other tasks. So it did not make much difference. I am sure this is because I was not able to do a complete unistall as the one file was still in use. Any new suggestions i can try to that would allow me to do a complete unistall of the MSN application?

Thank you in advance for your forthcoming  assistance.

Tom
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Monday, August 15, 2011 5:27 AM
Husna Ghouse

Hi Tom,

 

1: Please check with your anti-virus/firewall vendor as it might be blocking MSN software.

2: Low performance can also be a cause of low system resources.

 

Please check the Private Message area and reply back for further assistance.

 

Thanks

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Wednesday, August 17, 2011 2:51 AM
tpegmc
Hi Husna,

I have checked by firewall and MSN is on my exception list. I am running Norton Online Utilities for my anti-virus protection and MSN is not being blocked. My performance issue has not changed to my knowledge. The only difference I have have expereinced is when I worked with an MSN technician to convert my account from Qwest/MSN to just MSN. Prior to the ten minute procedure to convert I had no major issues with using Qwest/MSN after the conversion procedure I started having the long time delays.

I am available this Friday evening to work with you on this issue. I am available at 8:00 p.m. or later. How should we connect? I can supply you with my contact infomation via an email or you can contact me via my email at {removed email address}. I look forward to working with you this Friday.

Kind regards,

Tom
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Wednesday, August 17, 2011 3:26 AM
Husna Ghouse
Hi Tom,

Please check the Private data area.

Thanks!
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Thursday, August 18, 2011 1:43 AM
tpegmc
Hi Husna,

I can be available Thursday evening after 9:00 p.m. Would that work for you? 

Thank you,

Tom
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Thursday, August 18, 2011 8:14 AM
Husna Ghouse
Hi Tom,

Please check the Private data area.

Thanks!
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