MSN Solution Center

MSN Premium and Dial-up Topics

Message 1 of 4

There are currently multiple issues reported that may impact your ability to use our products and services.
Click the buttons at the right to scroll through the outage messages.

Test Outage

For more information on this event, click here.

Top Solutions

Customize and personalize in the new MSN

The new MSN allows you to customize and personalize your experience on MSN.

On the MSN Home Page, use the settings option to add or remove entire sections from the home page.
At each section of the home page, use the down arrow to change the order the section(s) appear on the home page
Personalize each section page with Favorites and other tools on the section header

Take your personalized MSN and MSN apps with you on every device.

To learn more about customizing and personalizing in the new MSN see: Customizing and personalizing your experience

Was this helpful?

Yes No4556 of 10675 people found this solution helpful.

Signing in and signing up with the new MSN

Signing into the new MSN is easy! Just sign in with your Microsoft account, personalize your experience on MSN and take that experience with you on every device, including the MSN apps.

If you don’t have a Microsoft account, create a Microsoft account now and learn how to sign in and out of MSN or get help with your existing Microsoft account.

Was this helpful?

Yes No2134 of 4486 people found this solution helpful.

E-mail help after upgrading to Windows 10

Are you having some trouble with e-mail now that you've upgraded to Windows 10? Follow the steps below to fix this:

Sign out of MSN Explorer.
Launch MSN Explorer, but do not sign in.
Click the Upgrade Now option at the top of the screen.
If prompted to allow MSN Explorer to make changes to your computer, click Yes.
Once the MSN Installer has loaded, click the X in the upper right hand corner to close the Installer.
Sign into MSN Explorer and the mail issues should be resolved.

Was this helpful?

Yes No1058 of 2332 people found this solution helpful.

What should I do if I'm having issues while signing in?

We're currently experiencing some issues with the sign in page. You can fix this yourself with the steps below:

Ensure all TLS security settings are enabled in Internet Explorer:

Make sure that the TLS 1.0, TLS 1.1, TLS 1.2, SSL 2.0, SSL 3.0 options are enabled in Internet Explorer.

To do this, click Tools > Internet Options > Advanced and scroll down to the Security section and check the boxes labeled TLS 1.0,TLS 1.1, TLS 1.2, SSL 2.0, SSL 3.0 and then click Apply > Ok.

Close Internet Explorer and MSN and start MSN again and attempt to log in. If you're still having issues logging in move on to the steps below to reset your browser and add MSN as a trusted site for Internet Explorer.

To reset your browser:

Close all Internet Explorer windows and MSN Explorer.
Reset Internet Explorer back to defaults:

a. For Windows 7 and below use this Fix it to reset Internet Explorer back to its default.
b. For Windows 8 or 8.1 manually reset Internet Explorer by following these steps.
Open MSN Explorer and attempt to sign in again.

Note: Resetting Internet explorer will set all settings back to defaults. You may have to re-enable any customization settings such as home page, tool bars and other settings you may have changed before the reset.

To add a trusted site to Internet Explorer:

Open the desktop, and then tap or click the Internet Explorer icon on the taskbar.
Tap or click the Tools button, and then tap or click Internet options.
Tap or click the Security tab, choose one of the security zone icons (Local intranet, Trusted sites, or Restricted sites), and then tap or click Sites.
If you chose Local intranet in the previous step, tap or click Advanced, and then do the following:

Add a site—enter a URL into the Add this website to the zone box, and then tap or click Add.

Was this helpful?

Yes No990 of 2319 people found this solution helpful.

How do I move my locally stored emails to the server?

To move your emails to the server, follow these instructions:

1. Launch the MSN Butterfly and sign-in.

2. Click on the Mail & More button in the navigation bar.

3. Click on a folder under the ‘Folders on your computer’ section in the left pane.

4. Choose the emails to save by using the individual check boxes. To select all the emails at once, click the link at the top of the check box column.

5. Right-click the email(s) and select ‘Put in Folder…’ or click the Put in Folder button on the toolbar (folder icon with arrow moving towards the outside of the folder) and select a destination folder located under the ‘Folders on MSN’ section.

6. Repeat steps 3-5 for each folder in the ‘Folders on your computer’ section.

7. Perform the above steps for each MSN Explorer and Windows User account as needed.

8. Please note that the upload time for your emails saved under ‘Folders on your computer’ back to the MSN server will depend on your connection speed.

Was this helpful?

Yes No1333 of 2115 people found this solution helpful.

Error 66 when attempting to sign into MSN Explorer after June 14th, 2018

If you see error 66 when you try to sign into MSN Explorer, this may be due to a recent security change.

You may be able to resolve this error by following these steps:

1) Launch Internet Explorer.

2) Click the gear icon in the upper right-hand corner. (It should be located next to the Favorites star.)

3) Select Internet Options.

4) Select the Advanced tab.

5) Scroll down to the Security section.

6) Check the Use TLS 1.2 box.

7) Click Apply, and then OK.