When you make too many unsuccessful sign-in attempts with MSN your account is blocked from signing in for a few minutes. This prevents access attempts from anyone repeatedly trying to guess your password. If you remember the right password and get this error, please wait for 3-5 minutes and try signing into MSN again.

If you do not remember the password you can reset the password from within the MSN Client

Resetting your password from the MSN Sign-in Screen

1.     On the MSN Welcome or sign-in screen, click Forgot Your Password? in the upper right corner. If the Welcome screen isn't visible, double-click the MSN Butterfly on your desktop to see it.

2.     On the Forgot Your Password? screen, select your email address from the drop down list, and make sure your country, state and zip code are entered. After you have entered all the information on the Forgot Your Password? screen, click Continue.

3.     On the next screen, type the answer to your Secret Question and the new password you want  to use.  Type the same password in the Re-type your password box. After you have entered the new password in both boxes, click Continue.

4.     If the answer to your secret question was correct, and your new password entries match, you will see a message stating that you have successfully changed your password.

5.     On the MSN Welcome or sign-in window, log in using your new password.

Remember your Secret Question/Answer or your Alternative E-mail address? Click here.

Are you still having trouble with your password after following these steps?  

1.     Reset primary account password: 

You can reset your password using MSN’s automated password reset feature via phone.

Click here to contact us via phone. Follow the instructions on our IVR and if you are unable to reset the password via the IVR, one of our customer support representative will help resolve the issue. Have your billing credit card ready (we use this to verify your account) along with pen and paper to write down your new password.

2.     Reset secondary account password or a free Hotmail account then click the below link:

You can reset your password using MSN’s automated password reset feature via phone.

Click here to contact us via phone. Follow the instructions on our IVR and if you are unable to reset the password via the IVR, one of our customer support representative will help resolve the issue. Have your billing credit card ready (we use this to verify your account) along with pen and paper to write down your new password.