I am unable to receive any new e-mail messages when I sign in. I can use my Favorites & other parts

Latest post: Mubarak, Thursday, April 5, 2018 9:01 PM

Saturday, December 9, 2017 6:10 PM

grandmaperson

The mail envelope at the top of the screen says that it's trying to receive or connect, but nothing happens. When I go to sign out it says that it is syncing e-mails & my client information. It obviously doesn't.

I am also told that under E-Mail...unable to save changes

Then under Other....cannot parse XML

As a result I have to use my Foirfox account to read any e-mails. I can send them though. Susan

Report as Abuse

Was this helpful?

1 of 6 people found this post helpful.

Thursday, April 5, 2018 9:01 PM

Mubarak

Hello

Sorry for the Inconvenience, may be the Emails are not synchronizing on MSN Explorer.

To fix the issue please follow the below steps:
Click on MSN Explorer icon ( Butterfly icon)
Select the email account from the welcome screen (do not Sign in)
Press Ctrl+Shift+F9 at the same time
You will get the confirmation Pop up stating we are about to remove all MSN Data
Please Click on OK
Re-launch MSN it will download all the emails.

If Issue persists please follow the below link to contact the MSN Technical support team.

https://support.microsoft.com/en-us/contactus/msn/explorer-tech-services/

Thanks
MSN Support Team

Report as Abuse

Was this helpful?