Hello,

We are really sorry for the inconvenience.

Is it under folders on computer or folders on MSN which are missing on PC ?

If the folders are missing on folders on MSN, then it could be a synchronization issue. In order to fix this you need to rename the SDF files which are in Database folder.

To find the database folder location, please follow the instruction given below:

Windows Vista/Windows 7/Windows 8.1/ Windows 10

Note: Sign out from MSN then close the program before performing the steps below.

  1.  Click ‘Start’

          2. In the Search box, type the following: %USERPROFILE%\AppData\Local\Microsoft\MSN

          3. Press the ENTER key         

          The MSN folder will open.

          4. In the MSN folder, do the following:     

               a. Click ‘Organize’, ‘Folder and Search options’, then ‘View’

               b. Put a dot on ‘Show hidden files and folders’

               c. Uncheck the ‘Hide extensions for known file types’ and ‘Hide protected operating system files options’

               d. Click ‘Apply’, then ‘OK’

       If Its msn 11.60/11.61 db30 and db40 folders will appear inside the MSN folder.

          5. Open db40(msn11.60/ 11.61)folder then look for files that end as msn-com.sdf and msn-com_JMF.sdf

          6. Right-click, choose ‘Rename’ and add .old after .sdf to both these files

          7. Close the db40 folder

After renaming the sdf files. Sign in to MSN and wait for the emails to get filter.If still you are unable to send/receive emails on msn client, then please check the private message for further assistance

Incase if the folders on computer are missing, please contact MSN Technical support team to get help on this issue.

Please check the private message for MSN Support number to get assistance

Note : Please sign in with your MSN email address and password to check the private message

Thanks

Jason