Can't access account
Latest post: Jeeva, Thursday, February 12, 2015 10:31 PM
Wednesday, February 11, 2015 2:01 PM
I tried to access my account. I got a message "That doesn't match the alternate email associated with your account. The correct email starts with xx".  I had to change and wait 30 days and now it's telllimg me the same thing with the new email account I changed to. Guess I just have to let it expire!!!

Was this helpful?

0 of 8 people found this post helpful.

Wednesday, February 11, 2015 10:58 PM

Hello,

Yes, as a security measure you will have to wait for 30 days to complete. Once the 30 days of waiting period completes you will receive an email to your alternate email address. Please Click on "Replace Security Info" option on the email and verify your Microsoft account (email address). Once replaced the 30 days waiting period will expire.

For more assistance please check the private message

Thanks,
Jeeva



Was this helpful?

0 of 8 people found this post helpful.

Thursday, February 12, 2015 12:22 PM
I did change it but I still can't get to acccount .  It gives me the first two letters but when I type in the rest I get the same message that it's wrong. Do I have to type in the whole new email. It says to just type in the missing which I'm doing but it doesn't work.

Was this helpful?

0 of 4 people found this post helpful.

Thursday, February 12, 2015 10:31 PM

Hello,

Please type in the complete email address including the letters which are visible and click send code & proceed further.
Let us know if it works.

Thanks
Jeeva



Was this helpful?

1 of 10 people found this post helpful.