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email folders stored on my computer
Latest post: Husna Ghouse, Friday, June 24, 2011 10:24 AM
Thursday, June 16, 2011 10:30 PM
wcsailor
Before choosing to continue with MSN Premium and not MSN/Qwest, I moved all of the "folders on my computer" to a folder in "Folders on MSN." The upgrade manager did not work, so I then removed MSN/Qwest and downloaded MSN Premium. When finished, the folder with the emails which were originally stored on my computer no longer showed up in the folders on MSN.

How do I get them back?
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Friday, June 17, 2011 2:45 AM
Husna Ghouse

Hi wcsailor,

 

We might need more information to assist you with this issue.

a. What operating system are you using?

b. How many folders do you have currently under "folders on msn”? If possible mention few names.

 

Thanks!

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Friday, June 17, 2011 4:00 AM
wcsailor
a. XP
b. 13 folders: Inbox, Sent Messages, Trash can, Junk e-mail, Craig's list, Investing, ordered stuff, Spanish, Stored messages, Stratfor...
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Friday, June 17, 2011 5:30 AM
Husna Ghouse

Hi wcsailor,

 

      When you move emails from "Folders on my computer to Folders on MSN it takes a long time to synchronize and in this course if you get any error message or if you sign-out of MSN then the emails will be lost. So let’s try the below troubleshooting step to synchronize emails.

 

Things to do:

 

Rename .sdf files to fix Email issue

The .sdf files are local copies of your messages in the MSN online folders as well as your e-mail filter settings. When you download messages from the server to the MSN client, a local copy of these messages is stored in your computer as .sdf file. This is also the case with your e-mail filter settings.

Corrupted or damaged .sdf files may result to synchronization errors. If we rename these files, the MSN software will be forced to download new copies of the files from the server.

 

Note: Sign out from MSN then close the program before performing the steps below.

1. Click ‘Start’ then ‘Run’

2. Type in the box: %USERPROFILE%\Local Settings\Application Data\Microsoft\MSN

3. Click ‘OK’ (The MSN folder will open)

4. In the MSN folder, do the following: 

a. Click ‘Tools’, ‘Folder options’, and then ‘View’

b. Put a dot on ‘Show hidden files and folders’

c. Uncheck the ‘Hide extensions for known file types’

d. Uncheck the Hide protected operating system files (Recommended)

e. Click ‘Apply’, then ‘OK’

The db30 folder will appear inside the MSN folder.

5. Open the db30 folder and look for a file that ends as msn-com.sdf and msn-com_JMF.sdf

7. Right-click, choose ‘Rename’ and add .old after .sdf to both these files

8. Close the db30 folder

 

Then Sign into MSN and wait for 25-30 minutes for the emails to get synchronized.

 

Check for resolution and reply back for further assistance.

 

Thanks!

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Friday, June 17, 2011 2:13 PM
wcsailor
Hi Husna,

I did as you said, although the .sdf files were in the db folder. There is a db30 folder, but it doesn't have any .sdf files in it.

New .sdf files were created in the db folder, but the new folder that I had created in the "Folders on MSN " did not come back.

What would happen if I moved the .sdf files from my backup to my present db folder? Would I then again have the "folders on my computer" back?

Were were the "files stored on my computer" actually stored on my computer?

Thanks for your help.
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Monday, June 20, 2011 4:38 AM
Husna Ghouse

Hi wcsailor,

 

   As mentioned above when you move emails from "Folders on my computer to Folders on MSN it takes a long time to synchronize. You mentioned that in the process Upgrade Manager Popped up and it did not work. So transfer of emails dint happen successfully and it may have so that the emails are Lost. Let’s check and see if the emails are still stored on your computer. To do this follow the below troubleshooting steps

 

Note: Sign out from MSN then close the program before performing the steps below.

 

1. Click ‘Start’ then ‘Run’

2. Type in the box: %USERPROFILE%\Local Settings\Application Data\Microsoft\MSN

3. Click ‘OK’ (The MSN folder will open)

The db30 folder will appear inside the MSN folder.

5. Open the db30 folder and look for a folder name MSN Mail (Your email address). Right click on this folder and then Left click on properties > Check the size of this folder.

6. Mention the size of this folder so that we can look into it to assist you further.

 

Thanks!

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Monday, June 20, 2011 5:24 AM
wcsailor
Husna,

As I mentioned in my last note, there is no folder for my email address in db30. There is a folder for my wife's email address, but it only contains 5 files: export.log, index, index.new, metadata, and metadata.new. Last week she had emails contained in the folder "db", but they are now gone.

In the db folder ther are two folders and a bunch of my email files. The two sub-folders are my wife's email address and my email address. In these 2 folders, there are only the same five files mentioned above, plus import.log and stm0x3000010.000. It is 28 KB. Back up one level, in the db folder, my email files there total 91.5 MB, but the largest ones are the .sdf files and .sdf.old files that we changed a couple of days ago.

1. Are my files messed up? Should the emails be in the db30? If so, how did they end up in db?

2. Where were the "files on my computer"actually stored on my computer? I have a HD backup from before I tried to load the emails from my computer to MSN.

On my HD backup, in the db folder, wcsailor subfolder, there are 240 MB of files starting with "stm".
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Monday, June 20, 2011 6:15 AM
Husna Ghouse

Hi wcsailor,

 

Sorry to say but the above information states that you have lost emails during transition.

 

However as you say you have HD backup folder then let’s check if you have saved emails there.

 

Go to HD Backup folder > Documents and Settings > users > Local Settings\Application Data\Microsoft\MSN\DB30 > Double click the mail folder and check to see if you have files in there.

 

Please reply back for further assistance.

 

Thanks!

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Monday, June 20, 2011 1:55 PM
wcsailor

Please re-read my last entry: There are no such files in my HD backup "db30" folder, but there are such files in my HD backup "db" file.

These email files have ALWAYS been stored in the db folder and not the db30 folder.

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Tuesday, June 21, 2011 2:35 AM
Husna Ghouse

Hi wcsailor,

 

Go to HD Backup folder > Documents and Settings > users > Local Settings\Application Data\Microsoft\MSN\DB > Double click the mail folder (Your email address) and check to see if you have files in there and mention the size of the mail folder for further assistance.

 

Thanks!

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