Can't renew my MSN Premium subscription online! Please help!

Latest post: loneranger88, Thursday, March 2, 2017 9:57 PM

Sunday, February 26, 2017 12:02 AM

loneranger88

I have gone to subscriptions over & over and click on "renew" -- it takes me to the old MSN Premium accounts page. I click on subscriptions and it takes me to the new Microsoft site again -- I hit "renew" and back to the MSN page I go. It's just a maddening loop! ! !

How do I get the "private message" to the MSN billing number so I can resolve this. I just want to pay my bill. . . . . :(

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Tuesday, February 28, 2017 11:50 AM

Jason Mathew

Hello,

We are really sorry for the inconvenience.

Please contact Microsoft Billing support team to get help on this issue.

Please check the private message for MSN Billing number to get assistance

Note : Please sign in with your MSN email address and password to check the private message

Once you signed in to answers.msn.com, right below the signature you can see" The information contained within this area is a private conversation between you and our moderator".

Thanks

Jason

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Thursday, March 2, 2017 9:57 PM

loneranger88

Jason,

Thanks you for your response. And the number you provided in your private response to me would have been very helpful. As it were, I did a little more digging on the Microsoft Support "Contact Us" page, then clicked Microsoft Store and found a phone number that I was able to use to resolve my issue -- I had to be transferred to Accounts & Billing, but at least I could get there. All is well now and I am renewed for the coming year.

Thanks again for contacting me.

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