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Cannot sign on to MSN
Latest post: 3bulldogs, Monday, September 10, 2012 9:59 PM
Tuesday, September 4, 2012 12:37 PM
3bulldogs
Since yesterday around 3 pm I cannot sign on to MSN.  I do have internet connectivity and can get online using Google and Internet Explorer with no problems.  However, when I click on MSN butterfly, I get the message that I am unable to connect to MSN at this time and searching for a solution.  It then states that no solution was found and to close windows.   I have restarted my computer and nothing is working.
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Tuesday, September 4, 2012 7:49 PM
Ron .
Hi ,


Please follow the instructions below :

> Close all open programs on your computer .
> Open MSN but dont sign in .

> Now , using the keyboard press CTRL+SHIFT+F11 at the same time and click on 'Remove' .

> Double click on the MSN butterfly and continue with the MSN installation screen .

> Enter your primary MSN email address if prompted .

Let me know what happenned .


Thanks,
Ron
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Tuesday, September 4, 2012 9:17 PM
3bulldogs

When I click on the butterfly, it does not take me to the sign on screen.  The only thing that happens is I get a "MSN has stopped working" message.  It then tells me that Windows will search for a solution and then it closes.

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Tuesday, September 4, 2012 9:26 PM
3bulldogs
Hi Ron,

When I click on the butterfly it does not take me to a sign on screen.  The only thing I see is a windows message stating the "MSN has stopped working".  And then it changes and states it is looking for a solution and windows will be notified.  The window then closes.   Do you have any other suggestions?
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Thursday, September 6, 2012 12:24 AM
Ron .
Hi ,


Please follow the instructions below :

1: Close all Internet Explorer and MSN windows .

2: Open a new Internet Explore page. Goto https://account.live.com/autocare.aspx.

3: Click on 'Download on Windows XP or Later ' Click on 'RUN' .

4: Under the Drop down Menu choose the second option 'MSN Client sign in or browsing related issue's' .

5: Click on Diagnose and Fix.



Hope that helps,

Thanks,
Ron
http://answers.msn.com/ReportAbuse.aspx?postid=e3898bdb-7446-43ab-a30b-6eabecaf3fe2
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Thursday, September 6, 2012 11:18 AM
3bulldogs
Ron
Will this work if I have windows Vista?
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Thursday, September 6, 2012 10:43 PM
Ron .
Yes
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Friday, September 7, 2012 9:48 AM
3bulldogs
Ron,
I went through the process you described, but it did not correct the problem.  I spoke with MSN Support and they had me uninstall and reinstall MSN and that did not correct the problem.  They were supposed to have a Tech call me yesterday, but I never heard from them.  This is frustrating.
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Saturday, September 8, 2012 8:38 PM
Vinayak
Hi 3bulldogs,

Please follow the instructions listed in the follow ing link

http://answers.msn.com/solution.aspx?solutionid=11abae39-d906-4113-bb4e-ecfaa81798f0


Hope this helps

Thanks,
Nitesh
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Sunday, September 9, 2012 5:11 PM
3bulldogs
This did not work, but I was able to have a MSN tech call me back who took remote access and fixed the problem.  For someone reason they were unable to completely remove MSN before installing.
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