Is this same problem happening now because of a Flash Player update? I updated MSN Explorer from the rainbow butterfly on the sign-in screen (that flaps its wings) to the blue butterfly (that fades in and out) and the software always crashes after a couple of minutes, even if I don't do a thing except open it. I uninstalled and reinstalled from MSN Member Center, which took me back to the rainbow butterfly. The software works okay and when I close am asked to allow the update. I tried that once, it took me again to the blue fading butterfly and the inevitable crashing. So I uninstalled again and now refuse to allow the update. "So far, so good."
I also asked about this in "Ask a Question" and my question was never posted, though I tried twice. The old software that works is 11.50.0053.1700. I cannot tell you the number of the new version because my question, in which I wrote down the number, was lost by your help service. Twice. I called up, while I was uninstalling and reinstalling, and by the time a person came on the line, I was back in the old software and it was working okay. The tech support person was sympathetic but had no answers. When will it be safe to update to the fading blue butterfly?