Error Code 0x80004005

Latest post: Husna Ghouse, Tuesday, August 16, 2011 4:19 AM

Monday, August 15, 2011 9:27 PM

Laura Lee

I followed the directions to restart my computer. It did not help. the Error code is 0x80004005
My email address are:
{removed email address}
{removed email address}

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Tuesday, August 16, 2011 4:19 AM

Husna Ghouse

Hi Laura,

Need more information:

1. What is the Operating System you use?

2. What is the version of MSN Software?

Things to try:

Please check if you are able to send and receive emails by login in to http://www.hotmail.com/. If you are able to view emails on the Hotmail website, with the MSN software its synchorzation issue, we need to rename the .sdf file, once we rename the .sdf file you would be able to view emails on the MSN.

Rename .sdf files to fix Email issue

The .sdf files are local copies of your messages in the MSN online folders as well as your e-mail filter settings. When you download messages from the server to the MSN client, a local copy of these messages is stored in your computer as .sdf file. This is also the case with your e-mail filter settings.

Corrupted or damaged .sdf files may result to synchronization errors. If we rename these files, the MSN software will be forced to download new copies of the files from the server.

Windows Vista/Windows 7

Note: Sign out from MSN then close the program before performing the steps below.

1. Click ‘Start’

2. In the Search box, type the following: %USERPROFILE%\AppData\Local\Microsoft\MSN

3. Press the ENTER key. (The MSN folder will open)

4. In the MSN folder, do the following:

a. Click ‘Organize’, ‘Folder and Search options’, then ‘View’

b. put a dot on ‘Show hidden files and folders’

c. Uncheck the ‘Hide extensions for known file types’ and ‘Hide protected operating system files options’

d. Click ‘Apply’, then ‘OK’

The db30 folder will appear inside the MSN folder.

5. Open the db30 folder then look for files that end as msn-com.sdf and msn-com_JMF.sdf

6. Right-click, choose ‘Rename’ and add .old after .sdf to both these files

7. Close the db30 folder

Windows XP

Note: Sign out from MSN then close the program before performing the steps below.

1. Click ‘Start’ then ‘Run’

2. Type in the box: %USERPROFILE%\Local Settings\Application Data\Microsoft\MSN

3. Click ‘OK’ (The MSN folder will open)

4. In the MSN folder, do the following:

a. Click ‘Tools’, ‘Folder options’, and then ‘View’

b. Put a dot on ‘Show hidden files and folders’

c. Uncheck the ‘Hide extensions for known file types’

d. Click ‘Apply’, then ‘OK’

The db30 folder will appear inside the MSN folder.

5. Open the db30 folder and look for a file that ends as msn-com.sdf and msn-com_JMF.sdf

7. Right-click, choose ‘Rename’ and add .old after .sdf to both these files

8. Close the db30 folder

Then Sign into Msn and wait for 25-30 minutes for the emails to get synchronized.