Hello,
We are really sorry for the inconvenience.
If your using high speed internet connection from the different service provider then you can switch the subscription from MSN Dial up to MSN Premium subscription.
Please contact MSN Accounts and Billing team to get the subscription change.
Please check the private message for MSN Billing number to get assistance
Note : Please sign in with your MSN email address and password to check the private message
Thanks
Jason