Hi

We do apologize for the inconvenience and we are aware of this situation, we are trying our best to fix the problem as soon as possible. The problem was caused because of the new updates on MSN, unfortunately after the updates there is some synchronization problem which is causing the trouble the only way to get it back to work is by performing the below mentioned steps which you already followed and it’s a workaround( just for your information sending you the steps again).

As we are aware of this situation our engineers are looking forward to release one more update or to find a fix for this solution very soon, again sorry for all the hassle that you have to go through.

Below are the troubleshooting steps which will allow you to send/receive emails until the problem is fixed from our end.

Sign in to msn client.

• Go to  your email page.
• Click on help and settings on the top
• In the dropdown select Email settings
• Click on addition account and in the next page click additional account again
• Clink on add at the bottom you will see screen asking for your account information, type your email address and give an account name and click on save changes at the bottom.
• Click on done at the bottom and go back to you email page.
• You will find a second inbox on the left hand side of the screen that will also have an yellow triangle, click on the yellow triangle and type in the password.
• This should sync all your emails, and you should be able to send/receive emails.

Sincerely,

Mubarak