my wife is unable to access MSN premium through the butterfly on her computer.

My email address is {removed email address} (primary acct). My hotmail address is {removed email address}

Her email address is {removed email address} (secondary acct.)

When she signs on the butterfly she gets the following error message:

“Your MSN account us no longer valid”

“To reinstate the account, please contact Customer Support”

Please help me with an answer to resolve this problem.