Hello Deb,

There could be several reasons why the email messages cannot be sent or received.

First, please go to the email page and check if you only have 1 Inbox. If there are others, please follow these steps to remove additional email accounts which maybe causing the concern:

1. Click on Help & Settings at the top then click Settings.

2. Click "1 Change your e-mail settings"

3. Click "Additional e-mail accounts"

4. Click "Additional MSN and Hotmail e-mail accounts"

5. Select the account you want to remove then click the Remove Account button.

6. Click Yes to confirm

7. Click Save Changes

8. Click Done

9. Click the Mail&More icon at the top to go back to the email page

10 The additional email account should no longer be on the email page.

11. Sign out then sign in on MSN and allow 10 minutes or so for the email messages to download from the server.

Second, if you don’t have any additional email accounts, it could be that the email synchronization file (SDF) that is found on the computer has gotten corrupted causing MSN not to be able to download the email messages from the server. Please follow these steps so the file can be replaced: http://answers.msn.com/thread.aspx?threadid=1e24ba67-43eb-44af-a24d-8462d528464b

If the same issue persists, please click on the yellow triangle beside the Inbox, if there is any  then select More Information. Kindly copy the complete error information especially the one beginning with the hexacode 0x.

Feel free to reply to this post for any questions and feedback.

Thanks!

Isabelle