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How can I get MSN to work after reinstalling it?
Latest post: PAPAGP, Sunday, January 18, 2015 2:07 AM
Thursday, January 15, 2015 11:47 PM
PAPAGP

Was having problems with MSN Mail on my Vista system. I did an uninstall of MSN from the control panel, then did an new install fromthe MSN Member Center.  It appeared to install AOK but now when I click onthe MSN butterfly, I get an error  "Internet Explorer stoppedworking, windows will close window and notify if a solution isavailable".  I do not have any problems with MSN on my other 2computers.  I tried running the "MSN Explorer Repair Tool" andthis is the results of that: 

TEST/REPAIR

RESULT

DETAILS

Miscellaneous issues fix

Secured Site Settings

Successfully activated SSL.

CryptoGraphic Settings

Not Supported

This option is not supported for Windows Vista Service Pack 2

DNS Cache

Successfully flushed DNS cache.

Optimizing Internet Explorer

Completed Internet Explorer optimization.

Repairing XML Parser

Successfully repaired XML Parser.

Reset TCP/IP Stack fix

Reset TCP/IP Stack

Successfully reset TCP/IP stack.

Setup Log fix

Setup Log Correction

Successfully deleted corrupted installer log.

Installer Certification Correction

Successfully repaired Installer certificate.

Windows Installer Settings

Windows Installer Version

4.5.6002.19116

Windows Installer Service

Successfully started Windows Installer service.

Mail Host Registration

Mail Host Problem

Unable to restore Mail Host.

The MSN Explorer Repair Tool has encountered an error and is unable to continue. Please reinstall or contact Support.
 I am concerned about the last item in this report.  I have tried this uninstall and reinstall 5 times now with the same results.  I have followed other questions/answers in this forum, like  changing /clearing things in "Internet options, etc. with no success.  Please Help....

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Friday, January 16, 2015 1:18 AM
Mubarak

Hello,

 

The faulting moduleis relevant with your internet explorer, as MSN use Internet explorer resourcesto browse you are facing the same problem even on MSN. The best department tohelp you with this issue would be our windows team who deals issue related tointernet explorer, you need to contact and them.Please check the private message below for more information or you can also visit Commerce.microsoft.com and sign in withyour email address and password to get support from the appropriate team. Onceyou signed in Under the “Subscriptions” tab click on “Contact Support”, thenselect the product and click “Customer Support” below the dropdown box,Selecting the phone option will give you the appropriate customer servicenumber and support hours.

 

Thanksand regards

Mubarak

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Sunday, January 18, 2015 2:07 AM
PAPAGP

Thanks, Mubarak, for your response.  Actually I hadoriginally submitted my problem to the Microsoft Software Support Team, andthey referred me to the MSN Support Team.  Anyway I called the number thatyou gave me in the private message. After explaining my problemto the lady support person, I was told that they would be happy to dialinto my computer and fix the problem. I was also informed that this would costme $150.00.  WHAT A JOKE!!!!  I am already paying an annual fee forMSN Premium.  I politely told her no way, that it would be moreeconomically for me to buy a new computer. She then tried to sell me acomputer!!!  So much for getting any HELP from Microsoft!!!  So, Ifigure my best bet is to copy off my personal files onto an external harddrive, and then reinstall the operating system again from scratch, or to go outan buy a new computer.  Thanks again for your response. 

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