Hi easybake,

We see you have already signed up for the MSN premium subscription, to remove the popup message and the Qwest logo from the MSN software; we need to perform a clean uninstallation and reinstallation of the MSN software. Please find the steps given below:

We need to take a backup your emails stored under 'Folders on computer' and favorites on the MSN before we do clean uninstallation and reinstallation of the MSN software.

To take a back up of favorites, please find the below location to find the MSN6 folder:

For Win XP: C:\documents and settings\user\application data\MSN6

For Win vista and Win 7 c:\users\<USER NAME>\appdata\roaming\MSN6

Note :( Copy the folder which says MSN6 and save it to desktop without fail.)

Step 1:

Before you could uninstall the MSN software. Make sure you take backup of all the emails saved on ‘folders on computer’, please find the steps in the below given link:

http://answers.msn.com/solution.aspx?solutionid=d830f08c-414d-49ae-91cb-df58aa44832f    

(NOTE: If you are doing this process on several e-mail accounts, please change the last part of the file name so that you can identify the e-mail back-up. For example, instead of leaving it as MSN_Mail.msnbak you can change it to MSN_{EmailAddress1}.msnbak then later MSN_{EmailAddress2}.msnbak)

Step2: Remove the MSN software and the QWEST Pop-up Promo and Reinstall the MSN software

1. Clear your Qwest account information from your system: Start MSN Explorer.

2. On the Welcome screen, click your name, but do not sign in.

3. Press the CTRL+SHIFT+F11 keys at the same time.

4. Click Remove Accounts and click yes to confirm. 

5. Once the above steps have been completed, we need to perform a clean uninstallation of the MSN software Please find the steps in the below given link:

6. http://answers.msn.com/solution.aspx?solutionid=115dc6c5-4ae7-4e38-8e0b-3eac07d020fa    

Step3:

Optimize the Internet explorer settings, please find the steps in the below given link:

http://windowslivehelp.com/solution.aspx?solutionid=3c7c3338-369e-4220-b29d-71ce660fe5a0  

Step 4:

Please find the steps in the link for the Installation of the MSN software:

http://answers.msn.com/solution.aspx?solutionid=03fe3670-ac35-4523-834a-b6835219beb0  

Step 5:

Please find the steps in the link to restore your saved emails on to the MSN:

http://answers.msn.com/solution.aspx?solutionid=952151b9-f06b-4f52-8351-83e844e550b2   

Note: If you have multiple accounts and have created a back up for each of the account, sign out of the current account then sign in to the other e-mail address and select the email MSN_name.msnbak on step 6.

Please reply for further assistance

Thanks!