What is my monthly subscription fee for?

Latest post: Nick K., Tuesday, March 29, 2011 4:57 PM

Wednesday, March 9, 2011 5:39 PM

chiharumiyama

I used to receive a CD-Rom for MSN software and I though that I was paying monthly for that service.
However, I no longer receive that CD-Rom nor use dial-up service.
My MSN account is only for e-mail via the Internet which should be completely free as hotmail account.
I wonder why I keep paying *** monthly.
If I stop MSN subscription, does my msn e-mail address stop working?
That was why I did not stop subscription in the past although I don't receive any service from MSN other then e-mail service.
Please clarify why I am paying ***every month.

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Thursday, March 10, 2011 11:27 AM

Sampath

Hi Chiharumiyama,

Do see that you have Msn dial up internet access plan to get connected. If you are not using the Msn dial up to get connected and you are using a Broadband connection you can change your subscription plan to Msn premium software plan. To know more about the subscription charges and plans, you need to contact the MSN Customer Support team at the following toll free number 1-800-386-5550 and the support team works 24/7.

To have more information regarding your billing you can also login to our billing website i.e,

https://billing.microsoft.com/

Thanks!

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Thursday, March 10, 2011 3:38 PM

Stephen Boots (MVP - Windows Live)

Thanks to fellow MVP, winston, for the following detailed reply elsewhere in this forum to a similar question:

To cancel a fee based MSN Premium or MSN Dial-Up account and convert the email address to a free Hotmail account contact MSN Support to cancel your service.

MSN Dial-Up Internet Access Technical Support

(800) 386-5550

Hours of operation:

Monday - Sunday 24 hours each day

MSN Premium Internet Software Technical Support

(800) 494-2962

Hours of operation:

Monday - Sunday 24 hours each day

Hearing Impaired using a TDD device

(800) 877-9580

Hours of operation:

Monday - Friday 0500-2200 PST / Saturday - Sunday 0500-1700 PST

Cancellation of your service will revert your email address to a free Hotmail account without a change in your actual email address. Since your email address will not change, the need to notify contacts/senders is not necessary.

- Note: If you cancel/revert your account to a free account you will no longer be able to use MSn Premium software (MSN Explorer).

Once converted...to access your free account you can use your browser by logging on with your username/password in the web interface (http://mail.live.com/ or http://hotmail.com/) or setup your free account in Windows Live Mail (a free desktop email client from Microsoft http://explore.live.com/windows-live-essentials

You also have the option (if you wish to continue using MSN Premium Software) to convert your account to a lower cost MSN plan with your broadband service (i.e. a BYO ISP plan normally. ***/month))

http://get.msn.com/PlanDetails.aspx

To do so, contact MSN Support at the appropriate phone number for your current plan (phone #'s above)

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