Hello Bob,
Thank you for following the steps provided by Natasha and for your patience regarding this concern.
Since MSN has not been able to download email messages from the server, we’ll need to use the email synchronization tool that our Product Engineers developed.
Before you use this tool, please back up email messages saved under Folders on your Computer since you will lose them otherwise. Please follow Method 1 on this link: http://answers.msn.com/solution.aspx?solutionid=d830f08c-414d-49ae-91cb-df58aa44832f.
If you are doing this process on several e-mail accounts, please change the last part of the file name so that you can identify the exported email. For example, instead of leaving it as MSN_Mail.msnbak you can change it to MSN_(e-mail address).msnbak.
Please check the Private Message area below for further information.
Feel free to reply to this post for any questions and feedback.
Thanks!
Isabelle