Can't reinstall McAfee Anti-Virus Plus

Latest post: Jason Mathew, Tuesday, September 15, 2015 7:32 PM

Monday, December 15, 2014 4:49 AM

Horse Lady

I had to uninstall my McAfee Anti-Virus Plus because I had to restore my computer to an earlier date when I wasn't having a problem. I chose 11/19/14 - a date McAfee had done some updates. The computer was restored but McAfee keep saying I wasn't protected and would not replace the updates. I uninstalled McAfee and tried to reinstall it through MSN Member Center and keep getting the following message: We're sorry, but there are no programs you can install from this McAfee account. Please log in with another McAfee account and try installing again. What is going on? Thanks.

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Monday, December 15, 2014 11:28 PM

Mubarak

Hi,

In order to resolve the problem please follow the below instructions.

PART 1: UNINSTALL ALL MCAFEE PRODUCTS USING ADD/REMOVE PROGRAMS IN WINDOWS

1. Click Start then Control Panel

2. Click Swith to Classic View on the top-left hand side

3. Double-click Add/Remove Programs

4. Click Change or Remove programs on the left side

5. Look for McAfee Security Center. Select it and click Remove/Uninstall and follow the on screen instructions to complete the removal.

PART 2: DOWNLOAD THE MCAFEE REMOVAL TOOL

1. Open an Internet Explorer window by double-clicking the blue “e” icon on the Desktop.

2. Go to: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

3. Click Save and save the file on your Desktop.

4. Once the download completes, double-click MCPR.exe on your Desktop.

5. You will receive a Cleanup Successful message.

PART 3: DELETE TEMPORARY INTERNET FILES AND COOKIES

1. Open Internet Options.

Click on Start and Run. Type inetcpl.cpl and click Ok.

3. In Delete Browsing History, make sure the following items are checked:

a. Temporary Internet Files

b. Cookies

c. History

4. Click Delete

PART 4: DOWNLOAD MCAFEE

1. Restart computer.

2. Go to http://membercenter.msn.com/ and sign in using your MSN e-mail address and password.

3. Click on Install MSN Virus Guard.

4. Click on I Agree on the McAfee User License Agreement page.

5. Follow the instructions to download the program.

If the issue persist please check the private message below.

Thanks and regards

Mubarak

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Wednesday, December 17, 2014 5:59 AM

mrshvd3

Horse Lady -- If I might suggest something that worked for me.....I recently went through what you've described, too, and found that doing the McAfee Removal Tool step and the reinstalling of the McAfee program worked if I opened MSN Explorer to do them, rather than Internet Explorer as has been recommended in the instructions. When I tried doing it on another occasion through IE, I got the message that you got (as did another poster). When I did it again, but used MSN Explorer instead of IE, it went through with no problem. mrshvd3.

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