Hi,
To determine if the issue is caused by an incorrect settings of the browser. Below are the steps to reset Internet Explorer settings which serves as the backbone for MSN
RESET INTERNET SETTINGS
- Close MSN and all open windows
- Click on Start or Windows Orb then click type inetcpl.cpl then press Enter to open the Internet Properties window
- In the Internet Properties window, click on Advanced at the top
- Click on Reset at the bottom part of the window.
- On the small pop-up window, make sure that the box is checked then click on Reset again.
- Once it is complete, sign in to MSN
Let us know the results.
Thanks,
Paolo M.