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MSN has stopped and must shut down
Latest post: Mubarak, Tuesday, June 4, 2013 1:22 AM
Monday, June 3, 2013 6:14 PM
MSN has stopped and must shut down
MSN Premium with Windows 7 keep shutting down and must close. MSN has been reinstalled twice, Windows 7 twice, Internet explorer 8, 9, and 10, and nothing seems to work. Event code is 1000 and regardless what I do, it still crashes. I am running Google Chrome and it's still crashing after I was told Explorer was the culprit. I have 4 computers and the only one working correctly right now is running XP. Microsoft needs to make a patch and put it in the next update. I can't get any work done because of the crashes. I've talked with tech supporft for the past 3 weeks. Each time I was told the problem was fixed but it's still there. I'm tired of bad links or links that don't work. 
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Tuesday, June 4, 2013 1:22 AM
Mubarak

Hi,

Aprogram can freeze or crashes due to errors or damages in its filecomponents. 

 

Theerror window or message pop up usually contains a link for moreinformation that you can click to get the technical data. You can copy it overand tell us about it. Also, please take note what kind of anti virus/firewallprograms and registry cleaners  you may have on the computer.

 

Ifyou don’t see one please follow these steps:

 

a.Go to Start then Control Panel and open Administrative tools. If you do not seethis, take a look at the upper right side and on the View by box select eithersmall or large icons so we'll see the Administrative Tools.

b.Open Event Viewer.

c.Expand Windows Logs on the left and select Application.

d.Click on Filter Current Log at the right hand side of the page.

e.On the Filter Log window check Error and on the Event ID box type 1000 and thenclick on Ok

f.On the results, double click the latest application error and it will give youthe faulting module of the internal error. 

Makesure that the Faulting Application says MSN.exe as you may see severalapplication error that is not associated with MSN Crash. 

 

Onceyou have the faulty Mode/Module name ready click on the Quick Links below tofix it.

 https://answers.msn.com/solution.aspx?solutionid=11abae39-d906-4113-bb4e-ecfaa81798f0

 

Formore assistance please check the private message below

Thanksand regards

Mubarak

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