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Installing Mcafee for my MSN Premium Account
Latest post: scifigeek1, Monday, October 8, 2012 8:12 PM
Thursday, October 4, 2012 6:25 PM
I have MSN Premium which includes McAfee Antivirus software.  I installed it onto my desktop computer but that computer's hard drive died. I now have a laptop and have been trying to install the free Mcafee software. It starts the download but then stops stating that Mcafee doesn't have any software to install onto the computer. I downloaded the Webroot spysweeper with no problem but have had no success with McAfee.

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Friday, October 5, 2012 11:03 PM
Hi scifigeek1 ,


Please check the Private Message area below for further information. Make sure that you are signed in to be able to see this area.


Thanks,
Nitesh



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Saturday, October 6, 2012 10:32 AM
Contacting customer service has been less than helpful in the past. Is there a patch I can use instead or something I can download from either MSN or Mcafee?

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Saturday, October 6, 2012 9:48 PM
Hi scifigeek1,


Please follow the instruction to install McAfee on your computer.

Please use this Mcafee removal tool from the link below


Download the MCPR tool from:

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe when prompted, save it to your desktop .
IMPORTANT: The MCPR tool is updated periodically when new products and updates are released. Always download a new copy of the MCPR tool before using it to uninstall your product.


Restart your computer once its done



Then using MSN Explorer Software

1.     Sign into the MSN Explorer software using your primary e-mail address and password

 

2.     From the navigation bar, click  Safety

 

3.     Click on the option Virus Guard or Firewall

 

Note You must sign in with your primary e-mail address to download the software.

 

4.     On the McAfee User License Agreement screen, scroll to the bottom of the page and click I Agree.

 

5.     On the Download Your McAfee Software page, click Download. Click Run when prompted. (you will be prompted twice)

 

Note You may be prompted to click “yes” to allow installation of the McAfee software

 

6.     On the Choose your protection screen (shown below) both McAfee Personal Firewall and McAfee Anti-Virus and Anti-Spyware are checked for download. Click Next to begin the download.

 

If you do not want to install both programs, uncheck the program you do not want to install and then click Next.

 


 

7.     On the Install Now screen, click Next. A progress bar displaying the progress of your installation will display.

 

Note: Installation time will vary depending on your internet connection speed.

 

8.      Click Finish after the installation has completed.



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Monday, October 8, 2012 8:12 PM
I completed the Mcafee install and removal process.  However, when I click on the safety screen there is no FIREWALL or VIRUS GUARD option.

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4 of 7 people found this post helpful.