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QWEST/MSN $9.95 year
Latest post: Husna Ghouse, Tuesday, October 4, 2011 5:47 AM
Monday, July 11, 2011 6:24 PM
QWEST/MSN
$9.95 year

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Tuesday, July 12, 2011 10:28 PM
I signed up and I got the $9.95 a month invoice, not the $9.95 year offer for Qwest customers. I have not gotten a confirmation that this will be the year offer and not the monthly.,

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Monday, July 18, 2011 9:59 PM
Hello,

I will need the @msn.com or @hotmail.com email address you have used to signup for the offer so I can make the change to the rate plan. Also the 9.95/month notification should not be seen on your credit card yet.

Thanks,
Shubha

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Monday, July 18, 2011 10:39 PM
My msn. email is:

{removed email address}

Thank you


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Wednesday, July 20, 2011 5:48 AM

Hi sac,

 

I apologize for the delay in response, we will soon change the subscription plan to the one you have requested and ensure you are only charged for one subscription.

 


Thanks!



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Sunday, July 31, 2011 10:13 PM

I received this notice on 7/27 that says I am being billed for monthly. Not the $9.95  year for the qwest customers. Has my subscription been changed yet?
Thank You.




Your subscription to MSN Premium Retail – 1 Month Free, then $9.95 per month is scheduled to be automatically renewed to MSN Premium Retail – $9.95 per month on Thursday, August 11, 2011. Please retain a copy of this for your records. Here is a description of the service:

Get the premium communication and security service from MSN without changing your current Internet service provider.  MSN Premium Internet Software includes: computer wide security softwarewith McAfee® AntiVirus Plus - MSN Edition and Webroot® Spy Sweeper for MSN, advanced junk e-mail filters, pop-up guard and multiple e-mail accounts.  Pay only $9.95 plus tax per month for 1 year.  At the end of 1 year, you will have the option to renew your subscription or choose a new one, or the subscription will expire.  No early termination charges apply if subscription is cancelled prior to the end of the subscription period.  Internet access not included – software only.  Prices subject to change.

Please confirm that your account and payment information is up to date.

To view or change your billing account, go to https://billing.microsoft.com, and select one of the following options:
  • To update payment information, click on the payment method's link under 'Payment type', on the next page click 'Go to payment method information', and on the next page click 'Edit payment method information'.
  • To view a billing statement for a payment method, click the payment method's link under 'Payment type'.

If you do not want to renew this subscription, you must cancel the subscription before the renewal date shown above. To cancel, go to https://billing.microsoft.com, click on the service name, and then on the next page click 'Cancel my service'.

Thank you for using Microsoft Online Services.

Microsoft Customer Support


Note: Please do not respond to this message.
To receive notifications at a different e-mail address, sign in to your account at https://billing.microsoft.com, select 'Go to personal information', then click 'Edit personal information', change the 'Contact e-mail', and click 'Save'.
For more information on online safety visit http://www.microsoft.com/phishing.

Microsoft respects your privacy, to learn more, please read our online privacy statement at http://go.microsoft.com/fwlink/?LinkId=74170

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Form: 12


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Wednesday, September 7, 2011 6:42 AM

Hi sac,

 

I apologize for the delay in response; we are glad to inform you that your subscription is successfully moved to a yearly plan. Also the refund has processed and this should reflect on your billing statements. Reply back for further assistance.

 

Thanks!



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Saturday, September 24, 2011 12:55 AM
I keep being charged. On Sept 6 I was charged $21.10 and on Sept 22 I was charged $10.55.
What are these charges for? I checked my account and it shows that the $9.95 a year is enabled. Please explain these charges.
Thank you

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Tuesday, October 4, 2011 5:47 AM

Greetings,

 

Thanks for using the MSN Solution Center Answers Forum.

 

I apologize for the delay in response; In order to explain the charges we need to validate the entitlement. We are working on introducing feature to this website that will allow us to handle such queries on the site in future. I recommend you to contact phone support team at 1-800-386-5550 for further assistance.

 

Thanks!  



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