select
The access to my Bank of America account has been blocked. How can I get you to unblock it ?
Latest post: lincolnmkz, Sunday, April 29, 2012 8:36 PM
Tuesday, March 20, 2012 1:36 AM
Lady Mac
I have contacted Bank Of America countless times to help me get the access to my on line banking account unblocked, they tell me its my brower, MSN . can you unblock my this or tell me how to unblock it ? Thanks
Report as Abuse


Was this helpful?

33 of 39 people found this post helpful.

Tuesday, March 20, 2012 6:49 AM
TRLRLDY
Using Internet Explorer I can get in to my Bank of America online.  I prefer MSN bouser since thats where all my favorites are, and with Explorer I do not have a favorites list so I have to type in the address.  This is the only one I cannot address so far. 
Report as Abuse


Was this helpful?

10 of 15 people found this post helpful.

Tuesday, March 20, 2012 4:52 PM
bubba & heidi

My browser is MSN. I have been using it for several years and I would like to keep on using it. However it has developed a problem.  I cannot access my bank account. It is fine up until it reaches the “sign in” at which time it goes dead. After 10 minutes it states that my session has “timed out”, assuming that I was actually accessing, and using the site. This doesn’t happen if I switch to Internet Explorer Browser. But I really want to stay with MSN as my browser. I have re-installed MSN using the MSN Premium CD disc which I had received recently, to no avail.

 

Thank you,

Lou Carretta

{removed email address}

Report as Abuse


Was this helpful?

5 of 9 people found this post helpful.

Tuesday, March 20, 2012 9:11 PM
Ehattrick
not able to login to my online baking at bank of america with msn explorer
Report as Abuse


Was this helpful?

8 of 11 people found this post helpful.

Wednesday, March 21, 2012 5:35 PM
Sophie O.

Hello TRLRLDY,

An update on the Bank of America (BoFA) website does not load properly on the MSN broswer. We recommend that customers upgrade their Internet Explorer broswer to version 9. You may download it from this link:
http://windows.microsoft.com/en-us/internet-explorer/products/ie/home

We are also investigating why there are some customers who are still unable to access the BoFA web site even after the upgrade. Be assured that we are working diligently on this.

We will provide you with an update as soon as we get information from our Product group.


We appreciate your patience.


Sincerely,
Sophie



[moderator edit]


Originally posted by Natasha
An update to this case:

If you are unable to sign into your Bank of America online account while using MSN Explorer, please try the following:

1) Open a new window in MSN Explorer and go to https://BankofAmerica.com.
2) Enter your Online ID and click Sign In.
3) Verify your Site Code and type your Passcode, but do NOT click the Sign In button.
4) Press the Enter key on your keyboard.
5) The sign in process should complete successfully.

Note: Until a permanent fix is released, the Enter key will need to be used each time you sign into your Bank of America online account.

Tell us if this temporary workaround works for you. We're still working on a permanent fix.

Report as Abuse


Was this helpful?

15 of 22 people found this post helpful.

Wednesday, March 21, 2012 5:48 PM
drsmith61
(This post was deleted by a moderator.)
Wednesday, March 21, 2012 10:03 PM
Sophie O.

Hello Lady Mac,

An update on the Bank of America (BoFA) website does not load properly on the MSN browser. We recommend that customers upgrade their Internet Explorer browser to version 9. You may download it from this link:
http://windows.microsoft.com/en-us/internet-explorer/products/ie/home

We are also investigating why there are some customers who are still unable to access the BoFA web site even after the upgrade. Be assured that we are working diligently on this.

We will provide you with an update as soon as we get information from our Product group.


We appreciate your patience.


Sincerely,
Sophie

Report as Abuse


Was this helpful?

5 of 6 people found this post helpful.

Thursday, March 22, 2012 2:30 PM
Mike1953
Appears that MSN Explorer is not supported by Bank of America (bofa) Website any longer.  Have been using MSN Explorer for many years.  Bofa suggests it is an MSN issue.  This may be true as I can sign in using the regular Internet Explorer.  This happens on all my computers
Report as Abuse


Was this helpful?

5 of 7 people found this post helpful.

Thursday, March 22, 2012 3:58 PM
RegCo
I was able to sign in and login to a financial account before using MSN, I no longer can.  I can login alright but when it asks for a password it seems like it goes to never never land.  I can login and sign in to this same account however using, Firefox 7.01 or Internet Explorer 8 on this same desktop computer.  In addition I can login into this same account using my laptop with Internet Explorer 9 and with my Ipad using Safari.  So it does not appear to be a password problem but a MSN problem.
Report as Abuse


Was this helpful?

7 of 12 people found this post helpful.

Thursday, March 22, 2012 8:27 PM
Sophie O.
Hi Lou,

I merged your post on another thread regarding the Bank of America web site access issue on the MSN software.

Please see my reply above.


Thanks!
Sophie
Report as Abuse


Was this helpful?

9 of 25 people found this post helpful.