Home
This site is under maintenance, you will still be able to access the help topics, however you will not be able to post questions.
Home
select
How to find missing MSN emails
Was this helpful?
53 of 362 people found this solution helpful.
If copies of your messages don't appear in your Sent Messages folder, or aren't in the folders where you stored them, these steps can help you get them back. 

Sent messages missing

First, let’s make sure the option to save your sent messages is selected.  Before working through these steps, make sure you are signed in to the MSN Explorer (‘Butterfly’).

  1. From the home page, click the Mail & More option in the icons at the top.
  2. In the left navigation, click each of the Sent Messages folders under Folders on MSN and under Folders on your Computer to see if copies of your sent emails are there. If not, continue with the steps below.
  3. At the top of the screen, click the Help & Settings icon and then click E-mail Settings.
  4. Click Email options.
  5. Make sure both of these options are checked:
    Save a copy of each sent message in the Sent Messages folder
    • Save a copy of each sent message in the Sent Messages folder on this computer

If both of these options are checked, and you are still not able to see copies of your sent messages in the Sent Messages folders, it may be that the emails have been moved into other folders.  Follow the steps below to search for email in other folders.


Emails stored in Folders on your computer are missing

  1. Click on each of the folders that appear below your inbox under Folders on MSN, and on all folders listed under Folders on my computer to check for your missing messages.
  2. Or, if you remember details about the email, you can search for a specific email by clicking the Mail & More icon at the top of the screen.
  3. Click Find a specific message or type shift+F3.
  4.  In the window, enter any details you remember in either the From, Subject, or Message text fields, and then click Find Now.  Messages that match your search terms will display.