SYMPTOM

You see error 678 or get no connection or hear operator recording when you dial to connect to internet.

TROUBLESHOOTING STEPS

Steps to add a delay to the dialling rules so that the modem waits long enough for interference to clear before the line is accessed. This allows for delays that are caused by a voice mail alert or dial tone stuttering.

The delay added by this is approximately 6 seconds, 2 seconds for each comma.

MSN 10.x or 9.x with Connection Center

1.    Start MSN but do not sign in. 

2.    Click “Connection Settings”, and then click “Modify”. 

3.    On the Setup page, verify the area code and number from which you will be connecting. 

4.    On the Dialing Options page, follow these steps:

              I.        If the “Dial this to disable call waiting” check box is already selected, follow these steps:

a.    Note the call waiting code that is being used. For many telephone systems, this is “*70”. 

b.    In the call code list, select “Custom”. 

c.    Type the call waiting disable code that you noted in step a, and then add 3 commas. For example, if the original disable code is “*70”, type “*70,,,”

            II.        If the “Dial this to disable call waiting” check box is not already selected, follow these steps:

a.    Select the “Dial this to disable call waiting” check box. 

b.    In the call code list, select “Custom”. 

c.    In the “Other” box, type 3 commas ( ,,, ). 

5.    Click “Next” until you reach the Acceptance page, select the “I agree to the terms and conditions” check box, and then click “Accept” to close the wizard. 

MSN 9.x using standalone dialer

1.    Start MSN, but do not sign in. 

2.    On the Sign In screen, click “Connection Settings”. 

3.    Select “Modify a location”. 

4.    Select a location, and then click “Next”. 

5.    Select “MSN Dial-up”. 

6.    In the “I dial a code to turn off call waiting” box, follow these steps:

a.    If the box is empty, enter 3 commas ( ,,, ). 

b.    If the box is not empty, enter 3 commas after the call waiting code. For example, if the call waiting code is “*70”, the box will contain “*70,,,” when you have finished. 

7.    Click Next. 

8.    Click “Next” for each prompt until the Modify a Location Wizard is finished. 

9.    Click Finish. 

MSN 8 and 8.5 using standalone dialer

1.    Start MSN, but do not sign in. 

2.    On the Sign In screen, click “Connection Settings”. 

3.    In the “Select a Location” list, select the location that you want to modify. 

4.    Click “Make changes to this location”, and then click “Next”. 

5.    In the “What Type of Connection do you want to use?” box, select “MSN 8 Dial-up access”. 

6.    Verify the telephone number in the “Please type your phone number box”. 

7.    Under “Disable Call waiting while I’m online using this code”, note the code that is already entered in the box, and type 3 commas after it. If there is nothing in the box, enter 3 commas. For example, if “*70” is already in the box, the box will contain “*70,,,” when you have finished. If nothing is in the box, the box will contain “,,,” when you have finished. 

8.    Click “Next” until the wizard is finished, and then click “Finish”. 

MSN 7 and 7.2 using standalone dialer

1.    Start MSN 7. 

2.    In the “Sign In” dialog box, click “Connection Settings”. 

3.    In the “Connection Settings” dialog box, select the “Change dialing options” check box, and then click “Continue” 

4.    In the “Check your dialing options” dialog box, follow these steps:

a.    If the “I need to dial a code to disable call waiting” check box is not already selected, select it. 

b.    If the box to the right of the “I need to dial a code to disable call waiting” section is empty, type 3 commas in this box. 

c.    If the box is not empty, type 3 commas after the call waiting code. For example, if the box already contains the call waiting code “*70” , the box will contain “*70,,,” when you have finished. 

5.    Click “Continue” until you reach the Sign in page again.