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Why are e-mails from people I know going to Junk folder, I want them delivered to my inbox?
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SYMPTOM:

Email messages from known contacts are going to the Junk folder instead of your inbox.

TROUBLESHOOTING STEPS

Adjust the Junk E-mail filter from within the MSN Explorer to l make sure you don’t miss an email.

1.     Sign in to MSN Explorer.

2.     Click the Mail & More icon.

3.     From the menu bar click Help and Settings, then click E-mail Settings.

4.     Click Junk E-mail Guard and click on Junk e-mail filter. If your Junk Mail filter is set to Exclusive or Strong, set it to Moderate and click Save Changes.