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Troubleshoot problems sending or receiving MSN email
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There are a few reasons why you might have trouble sending or receiving your MSN email. Here are some of the most common causes, and what you can do to fix the issue.

  • First, make sure that you have an Internet connection by opening your web browser and trying to open a webpage.  If you can’t get to the webpage, follow the steps in this article to fix problems with your Internet connection: Wired and wireless network problems.   
  • If you’re connected to a corporate network, the company’s firewall could be blocking your access. You can check with your system administrator to find out if there are any options available that will allow you to access your email.
  • To help reduce spam and junk mail, we limit the volume, number of recipients, and type of email that can be sent. This could be the reason you can’t send email. To verify that you are not a spammer, and increase your email limit, go to the Add a phone webpage to verify your account.

For more help with your MSN email, contact customer support