For Windows Vista:

1.    Click Start, and then click Control Panel.

2.    Click Hardware and Sound.

3.    Click Phone and Modem Options.

4.    On the Dialing Rules tab, select the location that is being used, and then click Edit.

5.    Verify that the correct country is selected in the Country/region box, and then click OK.

Note If the wrong country is selected, problems may occur because the modem adapts to each country's telephone system. These systems have various dial tones, line speeds, and so on. 

6.    On the Modems tab, select the modem that you want to optimize, and then click Properties.

Note If no modem is detected on the Modems tab, refer the customer to the computer manufacturer. 

7.    Click the Modem tab. 

8.    Set Maximum Port Speeds to 57600, and then click OK . 

9.    Click OK two times, and then close Control Panel. 

For Microsoft Windows XP:

1.    Click Start, and then click Control Panel. 

2.    Click Printers and Other Hardware. 

3.    Click Phone and Modem Options. 

4.    On the Dialing Rules tab, select the location that is being used, and then click Edit. 

5.    Verify that the correct country is selected in the Country/region box, and then click OK.

Note If the wrong country is selected, problems may occur because the modem adapts to each country's telephone system. These systems have various dial tones, line speeds, and so on. 

6.    Click the Modems tab. Select the modem that you want to optimize, and then click Properties.

Note If no modem is detected on the Modems tab, refer the customer to the computer manufacturer. 

7.    Click the Modem tab. Set Maximum Port Speed to 57600. 

8.    Click the Advanced tab. Verify that on the Country/Region drop down menu, the country that the caller is located in is selected.

Note If the wrong country is selected, it can cause several problems because each modem must adapt to the particularities of each country’s telephone system. These include differences in dial tone, line speed, and so on. 

9.    Click Change Default Preferences, In General Tab under Call preferences set Cancel the call if not connected within field to 255 seconds. 

10.  Click OK two times, and then close Control Panel. 

For Microsoft Windows Millennium Edition, Windows 98 Second Edition, and Windows 98:

1.    Click Start, click Settings, and then click Control Panel. 

2.    Double-click Modems, click Dialing Properties.  

3.    Verify that the correct country is selected in the I am in this country/region box.

Note If the wrong country is selected, several problems may occur because the modem must adapt to each country’s telephone system. These systems have various dial tones, line speeds, and so on. 

4.    Click OK. There should be only one modem, and it should already be selected. If you have multiple modems, select the modem that you use to connect to MSN. If you do not know what modem you use to connect, contact the OEM.

Note If no modem is detected on the Modems tab, refer the customer to the computer manufacturer. 

5.    Click Properties. Clear the Only connect at this speed check box. 

6.    Set Maximum Connect Speeds to 57600 or faster. 

7.    Click OK two times, click Close, and then close Control Panel.