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Cannot send or receive e-mail and there is no error message.
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First , Sign in to http://www.outlook.com with the problem email address and password and check to see if you are able to view your emails. If you see the them on the Outlook.com website, then it’s a problem with MSN email synchronization process.

 

To Fix the Email synchronization on MSN. We have to rename the .sdf (sync files) from the database folder in you computer. Please follow the instructions listed below on how to rename the .sdf files. Most often renaming this file will fix your email related issues.

 

Caution: Before you rename the SDF files in database folder, It is recommended to take a back up of Archived emails stored in "Folder on my computer", Click here how to back up Archived emails on MSN


Windows 8
           NoteSign out from MSN then close all the program before performing the steps below. 

  1. Click Start
  2. Click Search in the upper right-hand corner
  3. In the Search box, type the following: %USERPROFILE%\AppData\Local\Microsoft\MSN
  4. Press the ENTER key, The MSN folder will open.
  5. In the MSN folder, do the following(if you are unable to find the db30 folder):
    a. Click ‘Organize’, then ‘Folder and Search options’, on the screen click ‘View’ tab
    b. Put a dot on ‘Show hidden files and folders’
    c. Uncheck the ‘Hide extensions for known file types’ and ‘Hide protected operating system files options’
    d. Click ‘Apply’, then ‘OK’
    The db30 folder will appear inside the MSN folder.
  6. Open the db30 folder then look for files that ends as msn-com.sdf and msn-com_JMF.sdf
  7. Right-click, choose ‘Rename’ and add .old after .sdf to both these files( example, Msn-com.sdf.old)
  8. Close the db30 folder.
    Then Sign into Msn and wait for 30- 40 minutes for the emails to get synchronized.

 


 
Windows Vista/Windows 7

Note: Sign out from MSN then close all the program before performing the steps below.

 

1. Click ‘Start’

2. In the Search box, type the following: %USERPROFILE%\AppData\Local\Microsoft\MSN

3. Press the ENTER key, The MSN folder will open.

4. In the MSN folder, do the following(if you are unable to find the db30 folder):

a. Click ‘Organize’, then ‘Folder and Search options’, on the screen click ‘View’ tab

b. Put a dot on ‘Show hidden files and folders’

c. Uncheck the ‘Hide extensions for known file types’ and ‘Hide protected operating system files options’

d. Click ‘Apply’, then ‘OK’

The db30 folder will appear inside the MSN folder.

5. Open the db30 folder then look for files that ends as msn-com.sdf and msn-com_JMF.sdf

6. Right-click, choose ‘Rename’ and add .old after .sdf to both these files( example, Msn-com.sdf.old)

7. Close the db30 folder.

Then Sign into Msn and wait for 30- 40 minutes for the emails to get synchronized.

 



Windows XP

Note: Sign out from MSN then close the program before performing the steps below.

 

1. Click ‘Start’ then ‘Run’

2. Type in the box: %USERPROFILE%\Local Settings\Application Data\Microsoft\MSN

3. Click ‘OK’, The MSN folder will open.

4. In the MSN folder, do the following(if you are unable to find the db30 folder):

a. Click ‘Tools’, ‘Folder options’, then ‘View’

b. Put a dot on ‘Show hidden files and folders’

c. Uncheck the ‘Hide extensions for known file types’

d. Click ‘Apply’, then ‘OK’

The db30 folder will appear inside the MSN folder.

5. Open the db30 folder and look for a file that ends as msn-com.sdf and msn-com_JMF.sdf

6. Right-click, choose ‘Rename’ and add .old after .sdf to both these files( example, Msn-com.sdf.old)

7. Close the db30 folder

 

Then Sign into Msn and wait for 30- 40 minutes for the emails to get synchronized.