Err 176 : Did not recognize e-mail address and password
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SYMPTOMS:  

You receive one of the following error messages when you try to use an existing hotmail.com or msn.com e-mail address to:

  • Sign up for a subscription

  • Install MSN software

  • Add a secondary account to your subscription 

OR 

You receive one of the following error messages after typing in your e-mail address and password on the Welcome screen, and then clicking Next. 

  • Error 176: We did not recognize your e-mail address and password. Please check the information you typed and try again.

  • Error 177: We did not recognize your e-mail address and password. Please check the information you typed and try again. 

 

TROUBLESHOOTING STEPS: 

  1. Make sure you enter the correct e-mail address and password when you sign up for a subscription, or installing MSN software, or adding a secondary account to your subscription, or sign into MSN.  

  1. Optimize Internet Explorer. Visit http://support.microsoft.com/kb/936213 for steps 

 

Are you still seeing an error?

Click here to contact us via phone. If you are resetting a primary account password, you can reset your password using MSN’s automated password reset feature via phone. Follow the instructions on our IVR and if you are unable to reset the password via the IVR, one of our customer support representative will help resolve the issue. It will be a good idea to have your billing credit card ready along with pen and paper to write down your new password!

 

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