If you’re having trouble signing in, or forgot your password, we can get you back into your account in a couple steps.


Reset your password

Let’s check a few things before you rest your MSN password:

  • Make sure Caps Lock is off, passwords are case sensitive.
  • Check the Service status to make sure the problem isn’t on our end.
  • Try restarting your PC. Before you restart, save your work and close any apps you have open.
  • Do you see an error message when you sign in? Try resetting Internet Explorer.
  • Your account may have been blocked. To help reduce spam and junk mail, we limit the volume, number of recipients, and type of email that can be sent. This could be the reason you can’t sign-in. To verify that you are not a spammer, and increase your email limit, go to the Add a phone webpage to verify your account.
  • If none of these things worked, your account may be compromised. See My account has been hacked, and follow the steps to recover your account. 

To reset your MSN password, go to the Reset your password page, answer a few questions to verify your identity, and we’ll send a password reset code to your phone or alternate email address.

Make sure you create a strong, unique password to help keep your account secure. You can use our password checker to test the strength of your new password before you use it.


I can’t use any of the password reset options

If don’t have alternate contact information or it’s out of date, you can still reset your password. On the Reset your password page, click I can’t use any of these options, to contact customer support by filling out an online form. Provide as much information as you can to help us verify your identity. We take your account security seriously and need these details to help us prevent hackers from accessing your account. You’ll need to provide an alternate email address where a Microsoft customer service representative will contact you within 24 hours.

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