{02}Install MSN Software

Tue, 14 Sep 2010 17:03:07 GMT

Dial-up customers: Since MSN Explorer provides your internet connection, you will not be able to follow the steps to install MSN Explorer online. Follow the instructions to order and install from a CD here. If you do not have a Dial-up CD please order a CD at http://cdorder.msn.com

Broadband Users: Ensure you are connected to the internet before downloading and installing the Client Software.

1. Open a new browser, go to https://membercenter.msn.com/article.aspx?pa=MC_ART_DownloadMSNSoftware

2. Sign-in using the primary email account

3. Click on Download and install the latest MSN software and click “Install Now”

4. Click “Run” when prompted and follow the download instructions.

5. On your desktop you should now see an icon “MSN Installer”. It may take up to a minute or two for the Installer icon to appear on the desktop

Note: if you do not see “copying files” or the “installation wizard” even after a minute or two click on the MSNInstaller.exe to launch the installation wizard

6. On the Are you currently connected to the Internet? page please selects I'm currently connected to the Internet and click Next

7. On the next screen please enter your email address/password and click Next

Note: If you have a dial-up subscription and are currently using DSL or LAN connection, on the Configure Dial-up Internet Access Now? Page please choose No, I'll configure Dial-Up Internet Access later and click Next

8. Enter your name as shown on the Review and sign the agreements page and click I Accept

9. Click Next to complete installation

10. Once the installation has completed the install wizard will close and you should click on the MSN.exe on your desktop to launch the MSN Client.

{05}Password Reset Help

Wed, 20 Jun 2012 22:41:49 GMT

Go to the URL https://account.live.com/resetpassword.aspx.
Select the option ‘I forgot my password’.
Select ‘Reset your password’.
Enter the Windows Live ID that requires the password reset.
Enter the characters shown and select ‘Next’.
The options you see here are the options available to reset password for your account.

Note If you’ve selected to retrieve link via SMS or alternate email, you will need to wait for the link to be sent.

If you’ve selected to answer SQ/SA, you will be able to reset password after confirmation of answer.

7. If you’re unable to reset the password on your own (exhausted all options listed above) you will need to contact Customer Support. Click here for contact details.

Note The process of resetting your password is not guaranteed by calling Customer Support unless we can verify

ownership of your account.

{09}Support by Phone

Wed, 04 Sep 2019 18:54:08 GMT

Please click the below link for phone contact information:
https://support.microsoft.com/en-us/contactus/msn/explorer-tech-services/

Error 66 when attempting to sign into MSN Explorer after June 14th, 2018

Fri, 13 Jul 2018 22:23:07 GMT

If you see error 66 when you try to sign into MSN Explorer, this may be due to a recent security change.

You may be able to resolve this error by following these steps:

1) Launch Internet Explorer.

2) Click the gear icon in the upper right-hand corner. (It should be located next to the Favorites star.)

3) Select Internet Options.

4) Select the Advanced tab.

5) Scroll down to the Security section.

6) Check the Use TLS 1.2 box.

7) Click Apply, and then OK.

8) Close Internet Explorer, and then try signing into MSN Explorer.

Note: If you are running Windows XP, you may not see this option. MSN Explorer is not supported on Windows XP.

I upgraded my MSN Software and I can no longer work offline

Thu, 12 Sep 2013 17:11:24 GMT

Changes are coming to the way that you sign into MSN Explorer. In order to better protect your account from malicious activity, Microsoft is updating the way that you sign into our services. Your MSN Welcome screen will look the same until you click on your user name. At that point, you will see a sign in screen that looks more like a web page. As with all new Microsoft Account screens, you will no longer have the option to save your password or work offline.

Please view the FAQ for additional information at https://membercenter.msn.com/SignupChangeFAQ.aspx

Install Webroot® Secure Anywhere

Mon, 05 Jun 2017 22:07:12 GMT

If using Internet Explorer:

1.Open a browser and go to https://membercenter.msn.com.

2.Sign-in using your primary e-mail address and password.

3.. Click " Install Webroot® Spy Sweeper for MSN" located under Quick Links and click "Install Now.

Go to Step 4.

If using MSN Explorer:

1. Sign in to MSN Explorer using your primary e-mail address and password.

2.From the navigation bar, click Safety.

3. Click "Webroot Secure Anywhere".

Note: You must sign in with your primary e-mail address to download the software.

4. Before proceeding, write down the installation keycode provided on the download page.

5. Click on the "Download Now" link.

6. Click Run when prompted.

7.Enter the keycode you wrote down in Step 4. Click "Agree & Install"

8.Enter your e-mail address and click Continue.

Note: Installation time will vary depending on your internet connection speed.

9. "Start using Secure Anywhere" screen will be displayed once installation is complete.

Support for Customers Outside of the United States

Mon, 05 Jun 2017 21:17:22 GMT

At this time, MSN Solution Center is available in English only. Please visit https://support.msn.com for international language support options.

Update my Credit Card Information

Tue, 23 Oct 2018 21:44:06 GMT

You can update your Credit Card expiration date or add a new Credit Card on your account online.

To edit an existing credit card:

1. Open a browser and go to https://acount.microsoft.com ,sign in with your e-mail address and password.

2. Under the "Payment & billing" tab, click "Payment options".

3. Select the appropriate credit card, and click "Edit info".

4. Enter the new expiration date, and then click Next. Verify that the expiration date is correct.

To add a new credit card:

1. Open a browser and go to https://acount.microsoft.com, sign in with your e-mail address and password.

2. Under the "Payment & billing" tab, click "Payment options".

3. Click “Add a payment option”

4. Select the payment type, and click Next.

5. Fill in the appropriate information and click Next.

If you need further assistance, please go to: https://support.microsoft.com/en-us/products/msn.

What happens to my MSN email address if I cancel my subscription?

Tue, 23 Oct 2018 21:41:19 GMT

https://support.microsoft.com/en-us/help/4466257