How to install Webroot Spysweeper for MSN?

Tue, 07 Dec 2010 18:50:37 GMT

If using Internet Explorer:

1. Open a browser and go to http://membercenter.msn.com.

2. Sign-in using your primary e-mail address and password

3. Click Install Webroot® Spy Sweeper for MSN located under Quick Links. Go to Step 4.

If using MSN Explorer:

1. Sign in to MSN Explorer using your primary e-mail address and password.

2. From the navigation bar, click Safety.

3. Click Anti Spyware.

Note: You must sign in with your primary e-mail address to download the software.

4. Before proceeding, write down the installation key code provided on the download and install page.

5. Click on the download link for your version of Windows.

6. Click Run when prompted (you will be prompted twice).

Note: You may be prompted to click “yes” to allow installation of Webroot Spy Sweeper.

7. Enter the key code you wrote down in Step Four. Click Agree & Install. A progress bar displaying the progress of your installation will display.

Note: Installation time will vary depending on your internet connection speed.

8. Click Finish after the installation has completed.

How to uninstall Webroot Spysweeper for MSN

Tue, 07 Dec 2010 18:49:47 GMT

For Windows 98/ME/2000/XP

1. Go to Start, then click on Control Panel (Windows 98 and ME users will need to go to Settings then click on Control Panel)

2. Double-click Add and Remove Programs

3. Scroll to the bottom of the programs list until you see our product that you are trying to Uninstall

4. Click on the program you wish to Uninstall, and then click the Remove button.

5. Once the Uninstall process has finished, please restart your computer.

For Windows Vista and above

1. Go to the Start Menu (the Windows logo button) then click on Control Panel on the right hand side of the menu.

2. Depending on the view of your window, you will either see Uninstall a Program or Programs and Features, you will double-click either option.

3. Scroll to the bottom of the programs list until you see Webroot

4. Click on the program you wish to Uninstall, and then click the Uninstall button located towards the top of the window.

5. Once the Uninstall process has finished, please restart your computer.

When using Webroot Spysweeper for MSN, I see a Subscription expired message. What should I do?

Fri, 15 Apr 2011 15:08:41 GMT

The type of error you are seeing is a system-generated error. For faster resolution of this issue, please contact Webroot at 866–612–4227, Monday to Friday 7am – 6pm MST. For any reason should you be referred back to MSN support click here to ask a question.