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Mattcann wrote this post at Wednesday, March 9, 2011 2:49 PM
I first tried to and a verification # sent to her cell phone. Didn't work. Tried three times, no code was sent. I went to the forum and found hundreds of people had the same issue at I did, and have not been helped.
I have sent numerous emails, I've posted multiple requests to reset her password. I've received zero response and no answers... I've sent the formal request 3 separate times and not a single response. This is not 'customer service' as I know it.
I am a MS Certified Systems Engineer, and I've been using MSN since the alpha testing days. There is no spam or virus on the PC my wife uses to send her email. She uses it for business which has been negatively affected by this email block.
There was a time that I could pick up the phone and CALL SOMEONE who would quickly and efficiently solve my problem by sending a temporary email address or clearing the block. Obviously that's no longer an option. The new 'Solution Center' is a way to reintroduce a process that, up until now, does not {removed email address}. It's useless. So this is what I'm left with. Please contact me in some way (smoke signals) to send instructions on how to reset the password, account or remove the block. I don't know what else to say...