Hi Benfranklin,
In case you are unable to reset your password for the account. We request you to call the Msn Customer Support Team at 1-800-386-550 and have a password reset for your account. Once your password is reset you should be able to sign in to your account. Once you are able to sign in please login to this website i.e., http://www.login.live.com/ and change your (account information like password reset, change of secret question). Also recommend you to change your password every 72 days. Incase if you find any difficulties to send and receive you emails please post us back so that we can check on the server end. Also provide the impacted email address for further investigation.
Please revert back for further assistance.
Thanks!
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