Report as Abuse - Impersonation

Fraudulently claiming to be another individual or entity.
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You are reporting abuse on the following post.
Sampath wrote this post at Thursday, April 21, 2011 8:19 AM

Hi Richard,

As you are unable to send and receive emails using the MSN software.  Please check if you are able to view your emails on hotmail website i.e., http://www.hotmail.com/. In case if you are able to view the message content on the hotmail website then with MSN software it is an synchronization issue. You need to first rename .sdf files, once your rename the .sdf files you should be able to view your email content in MSN. Please find the below steps to rename .sdf files.

Windows XP

Note: Sign out from MSN then close the program before performing the steps below.

 

         1. Click ‘Start’ then ‘Run’

         2. Type in the box: %USERPROFILE%\Local Settings\Application Data\Microsoft\MSN

         3. Click ‘OK’

         The MSN folder will open.

         4. In the MSN folder, do the following:                       

 

                   a. Click ‘Tools’, ‘Folder options’, then ‘View’

                   b. Put a dot on ‘Show hidden files and folders’

                   c. Uncheck the ‘Hide extensions for known file types’

                   d. Click ‘Apply’, then ‘OK’

         The db30 folder will appear inside the MSN folder.

 

         5. Open the db30 folder and look for a file that ends as msn-com.sdf and msn-com_JMF.sdf

         7. Right-click, choose ‘Rename’ and add .old after .sdf to both these files

         8. Close the db30 folder

 

 

Please reply back for further assistance.

Thanks!

 

If you are reporting abuse on a different Microsoft product or service, visit  support.live.com  by clicking  here .

If you feel or received information that someone is impersonating you, we suggest that you make a formal report of this incident. Please note that the impersonator must be using one or more of the following:

 

-          Your legal name 

-          Your telephone number 

-          Your address 

-          Any other personal identification of yours, such as a photograph 

 

The duplication of your nickname is not considered impersonation.    
  
If this is the case and you want us to further investigate this matter, please contact our Legal Department with the following information:

 

-          The date and time you discovered the impersonation.  

-          A description of how the impersonation was carried out

-          The URL of the profile containing the impersonation. 

-          A statement from you declaring that the information in your report is accurate, and that, under the penalty of perjury, you are the person being impersonated. 

-          Your contact information, including an address, telephone number, and preferably, your e-mail address.

 

Please send the report to:

Microsoft Corporation

One Microsoft Way

Redmond, WA 98052-6399

Attn: Custodian of Records