Report as Abuse - Impersonation

Fraudulently claiming to be another individual or entity.
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You are reporting abuse on the following post.
Isabelle M. wrote this post at Thursday, February 16, 2012 11:13 PM

Thank you for the error information. A program can freeze due to errors or damages in its file components. For the MSN butterfly, there are two types.

 

If the crash happens when you sign in/out or when you access the e-mail and since you mentioned that it only happens to your email address, follow these steps:

 

The first part is to rename the synchronization file (SDF). Please go to this link and follow the steps: http://answers.msn.com/thread.aspx?threadid=942abfe7-577a-4fa0-8eef-a7d88a7e5677

 

The last part is to refresh the local data storage: 

1. Start MSN, but do not sign in. When the sign-in screen appears, press CTRL+SHIFT+F9.

 

Important You should receive a warning about removing the e-mail information. If you instead receive a warning about removing the account information, you may have pressed CTRL+SHIFT+F11 instead of CTRL+SHIFT+F9. If you receive the account information warning, do not confirm this action when you are prompted. 

 

2. When you are prompted to confirm your action, click Yes , and then click Yes again. 

3. Restart MSN, and then sign in. 

4. Sign in to MSN and wait for about 15-20 minutes for the MSN software to synchronize your email and account settings before checking if the issue gets resolved.

 

 If the crash happens elsewhere, please provide us with details on how it happens. The error window also usually contains a link that you can click to get the technical information. You can copy it over and tell us about it.

 

If you don’t see one please follow these steps:

 

For Windows 7 computers:

a. Go to Start then Control Panel and open Administrative tools. If you do not see this, take a look at the upper right side and on the View by box select either small or large icons so we'll see the Administrative Tools.

b. Open Event Viewer.

c. Expand Windows Logs on the left and select Application.

d. Click on Filter Current Log at the right hand side of the page.

e. On the Filter Log window check Error and on the Event ID box type 1000 and then click on Ok

f. On the results, double click the latest application error and it will give you the faulting module of the internal error. 

Make sure that the Faulting Application says MSN.exe as you may see several application error that is not associated with MSN Crash. 

 

We'll be glad to look into this and provide you with advanced steps if renaming the sdf files did not resolve your issue.

 

Thanks!

If you are reporting abuse on a different Microsoft product or service, visit  support.live.com  by clicking  here .

If you feel or received information that someone is impersonating you, we suggest that you make a formal report of this incident. Please note that the impersonator must be using one or more of the following:

 

-          Your legal name 

-          Your telephone number 

-          Your address 

-          Any other personal identification of yours, such as a photograph 

 

The duplication of your nickname is not considered impersonation.    
  
If this is the case and you want us to further investigate this matter, please contact our Legal Department with the following information:

 

-          The date and time you discovered the impersonation.  

-          A description of how the impersonation was carried out

-          The URL of the profile containing the impersonation. 

-          A statement from you declaring that the information in your report is accurate, and that, under the penalty of perjury, you are the person being impersonated. 

-          Your contact information, including an address, telephone number, and preferably, your e-mail address.

 

Please send the report to:

Microsoft Corporation

One Microsoft Way

Redmond, WA 98052-6399

Attn: Custodian of Records