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Mattcann wrote this post at Thursday, March 10, 2011 3:19 PM
Steve - I really do appreciate your response. You're the FIRST real person who has acknowleged my problem , but unfortunately the information you've provided is useless...
I've already tried to reset the password MULTIPLE TIMES. Our 'secret question' response is correct, but the page won't validate it. So, I'm left with the so-called 'customer support' option which is a convoluted circular logic construct which I've ALSO filled out and submitted 3 times! NO response from anyone.
At first, I tried to have the verification sent to my wife's cell phone. NO response, and no text message after 3 tries. No responses to the questionaire I submitted. It's been 2 full weeks. Not a single reply except for the automated response. I stated in my first post that the ONLY PC my wife uses is mine. It's NOT infected with a virus or email worm. Also, I've been an MS IT professional for over 20 years. So I don't think I need to read a link about 'password tips'. I've probably WRITTEN more articles about it than you've read.
I remember the days when, if there was problem, I could CALL someone, who would fix the issue in 5 minutes... Since the secret question/answer doesn't work, and the customer support option does NOT actually provide any real support, what would you suggest we do next?