Hi cdilly,
As you have issues with Desktop Tray, unfortunately this does not fall under our boundaries as we are an expertise with MSN. Please contact Microsoft Team at 1-866-234-6020 for further assistance.
Thanks!
In order to see assistance on an account you believe may have been compromised please fill out the information at the following link:
https://support.live.com/eform.aspx?productKey=wlid&page=wlsupport_home_options_form_byemail&ct=eformts
We appreciate your continued support as we strive to provide you with the highest quality service available.