Report as Abuse - Compromised Account

Your account has been compromised or accessed by someone other than yourself.
Did you select the wrong type of abuse to report? Choose a different type of abuse.
You are reporting abuse on the following post.
Paolo M. wrote this post at Friday, May 25, 2012 1:46 PM
Hi,

The message that you got "File could not be found" by double clicking it may be an indication that the favorites file where it is kept may be corrupted or damaged. Have you tried clicking on organize to check if it even tries to load?

You can also try to open the Favorites.xml using Internet Explorer by:

1. Right click on the Favorites.xml file
2. Click on Open With.
3. Then click on Internet Explorer (Make sure that the option "always use the selected program ot open this file" is not checked) and click on OK.

Try to check to see if the websites that you tagged as your favorites will be listed there.

Also if you have another computer that has the msn software you may want to try to copy the Favorites.xml from the other computer to the computer that is having the issue.

If ever all of these does not work or you do not see the favorites that you have, you may need to recreate the favorites that you had.

Thanks

Paolo M.
If you are reporting abuse on a different Microsoft product or service, visit  support.live.com  by clicking  here .

In order to see assistance on an account you believe may have been compromised please fill out the information at the following link:


https://support.live.com/eform.aspx?productKey=wlid&page=wlsupport_home_options_form_byemail&ct=eformts

 

We appreciate your continued support as we strive to provide you with the highest quality service available.