Hi Tom,

As the issue is still occurring and the email synchorzation is not getting completed, we need to perform  clean uninstallation and reinstallation of the MSN software. Please find the steps given below in the links.

Before we perform a  clean uninstallation of the MSN software make you sure you back the MSN6 folder were all your favorites are stored. Please find the below given location to find the MSN6 folder:

For Win XP: C:\documents and settings\user\application data\MSN6

For Win vista and Win 7 c:\users\<USER NAME>\appdata\roaming\MSN6

Note :( Copy the folder which says MSN6 and save it to desktop without fail.)

Step 1:

Before you could uninstall the MSN software. Make sure you take backup of all the emails saved on ‘folders on computer’, please find the steps in the below given link:

http://answers.msn.com/solution.aspx?solutionid=d830f08c-414d-49ae-91cb-df58aa44832f

Step 2:

Once you have taken a backup of all your emails you need to clean uninstall the MSN software and then reinstall the software again, please find the steps in the below given link :

http://answers.msn.com/solution.aspx?solutionid=115dc6c5-4ae7-4e38-8e0b-3eac07d020fa

Step 3:

Optimize the Internet explorer settings, please find the steps in the below given link:

http://windowslivehelp.com/solution.aspx?solutionid=3c7c3338-369e-4220-b29d-71ce660fe5a0

Step 4:

Please find the steps in the link for the Installation of the MSN software:

http://answers.msn.com/solution.aspx?solutionid=03fe3670-ac35-4523-834a-b6835219beb0

Step 5:

Please find the steps in the link to restore your saved emails on to the MSN:

http://answers.msn.com/solution.aspx?solutionid=952151b9-f06b-4f52-8351-83e844e550b2   

Please reply for further assistance

Thanks!