Hello,

Yes, Microsoft is aware of the problem and it gets resolved by performed the above instruction. If you hve already tried please try resetting Internet explorer.

How to Reset Internet Explorer :

http://windows.microsoft.com/en-au/windows7/reset-internet-explorer-settings

How to Optimize Internet Explorer:

http://windows.microsoft.com/en-id/hotmail/optimize-internet-explorer

If the issue still persists please contact MSN support

Once you reset and optimize IE please try adding the above listed sites under Trusted Sites. We don't have any alternate contact number for MSN. We are experiencing high call volumes due to this issue. Please wait for some time over the phone to get any agent from MSN.

Thanks,
Jeeva