Hi,
A
program can freeze or crashes due to errors or damages in its file
components.
The
error window or message pop up usually contains a link for more
information that you can click to get the technical data. You can copy it over
and tell us about it. Also, please take note what kind of anti virus/firewall
programs and registry cleaners you may have on the computer.
If
you don’t see one please follow these steps:
a.
Go to Start then Control Panel and open Administrative tools. If you do not see
this, take a look at the upper right side and on the View by box select either
small or large icons so we'll see the Administrative Tools.
b.
Open Event Viewer.
c.
Expand Windows Logs on the left and select Application.
d.
Click on Filter Current Log at the right hand side of the page.
e.
On the Filter Log window check Error and on the Event ID box type 1000 and then
click on Ok
f.
On the results, double click the latest application error and it will give you
the faulting module of the internal error.
Make
sure that the Faulting Application says MSN.exe as you may see several
application error that is not associated with MSN Crash.
Once
you have the faulty Mode/Module name ready click on the Quick Links below to
fix it.
https://answers.msn.com/solution.aspx?solutionid=11abae39-d906-4113-bb4e-ecfaa81798f0
For
more assistance please check the private message below
Thanks
and regards
Mubarak