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Steps1: Take Backup of DB30 folder and save it to your desktop.

Note: Sign out from MSN then close the program before performing the steps below.

1. Click ‘Start’

2. In the Search box, type the following: %USERPROFILE%\AppData\Local\Microsoft\MSN

3. Press the ENTER key.  (The MSN folder will open)   

4. In the MSN folder, do the following:                    

a. Click ‘Organize’, ‘Folder and Search options’, then ‘View’

b. Put a dot on ‘Show hidden files and folders’

c. Uncheck the ‘Hide extensions for known file types’ and ‘Hide protected operating system files options’

d. Click ‘Apply’, then ‘OK’

The db30 folder will appear inside the MSN folder. (Copy DB30 folder and paste it to Desktop)

Step2: Then create a new windows profile by contacting Windows team at 1-866-234-6020.

Step3: Download MSN software following the below link and wait for the synchronization to complete.

How to Install MSN software:

http://answers.msn.com/solution.aspx?solutionid=eae4f90e-634d-484b-84c1-b16d9d5eda4e

Check for resolution and let us know the outcome for further assistance.

Thanks!