I have uninstalled old webroot from my system but I can still not download new software.  It claims I still have prior software on system, but I removed just as instructions required.

Hello,Can you confirm that you followed the steps in the link below to uninstallhttp://answers.msn.com/solution.aspx?solutionid=51d4d27d-3447-4a8a-83da-73ba96a489faAnd followed these steps to installhttp://answers.msn.com/solution.aspx?solutionid=2483406b-b66f-4a73-b839-ce9a2b926bcdThanksShawns