Cannot open attachments- "The command failed to execute."

Thursday, January 10, 2013 2:06 PM

Rayjarrett

Switched to new computer running Windows 8. Reloaded MSN Premium e mail. If I receive an e mail with either a photograph as an attachment or a video WMV file and try to "open" it I get an error message from MSN Mail "The command failed to execute."

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Thursday, January 10, 2013 8:06 PM

JohnnyD

I have the same issue...after reading several fourms and trying all the solutions ....NothingI dealt with Microsoft through fourms and they have not gotten back...Go figure..Finallay I contacted the computer MFG HP and after trying a few things they told me MSN services are not compatible with windows 8If anyone has a solution Please post...I am about to burn Windows 8If you go through internet explorer and open the attachment it works

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Thursday, January 10, 2013 8:45 PM

JohnnyD

I found the solution and it works....If you sign out of msn....then Right click the butterfly...go to properties...thenyou will see the phrase Start-In .....clear out that field. Now type in this...%USERPROFILE% then hit apply then ok. restart the computer open your email and open attachment.

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Friday, January 11, 2013 3:19 AM

Nitesh

Hi JohnnyD,

Please find the steps below to fix attachment issue

Right click on MSN shortcut on the desktop go to properties

Under Start in column you will find "C:\Program Files\MSN\MSNCoreFiles" have it removed and type %USERPROFILE% click apply and then ok

Sign in to MSN and open attachments .

Thanks,Nitesh

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Friday, January 11, 2013 8:04 PM

hidalgodeb

I have tried this twice with the help of MSN tech support--works for a few hours then reverts back to same error message. Deb

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Friday, January 11, 2013 8:58 PM

Rayjarrett

Thanks JohnnyD, Your solutions works. Thanks Ray.

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Sunday, January 13, 2013 8:09 PM

B. Campbell

The solution works, but the problem keeps reocurring everytime I restart the computer, even though the %USERPROFILE% is still there. Why can't Windows 8 and MSN software work together without this kind of issue cropping up? There must be a fix that permanently works, or is MSN/Microsoft just tying to sell service support?

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