I can't change my billing information because my alternate email address is unavailable. Having been on hold for over an hour and a half, I see that paying $9.95/month, simply because my msn email is very important to me, is paradoxically self-defeating. The free service would have sufficed all these years, and I wouldn't feel like a bigger idiot with each passing minute,,, silly me.

Update, I was on hold for over 340 minutes, until my phone battery ran out. In other words, billing questions will not be answered 24/7, it remains to be seen if mine will be addressed at all. In fact, Windows Live Mail is currently hung due to a login failure, which. for its myriad shortcommings and inadequacies, is rather unusal. I'm not the sort of person who grips about the abysmal service he gets for free and so the situation can easily be rectified. Something tells me they've heard this story before. You can't make it impossible for customers to contact you when they can't change their billing info.

Hi,I see that on our records, we haven't received the payment yet for the month of June. Please check the Private Message area below for further information. Make sure that you are signed in to be able to see this area.Paolo M.

Thus, my need to contact billing...

The number i have sent you can provide billing assistance as well. Thanks.Paolo M.