Update, I was on hold for over 340 minutes, until my phone battery ran out. In other words, billing questions will not be answered 24/7, it remains to be seen if mine will be addressed at all. In fact, Windows Live Mail is currently hung due to a login failure, which. for its myriad shortcommings and inadequacies, is rather unusal. I'm not the sort of person who grips about the abysmal service he gets for free and so the situation can easily be rectified. Something tells me they've heard this story before. You can't make it impossible for customers to contact you when they can't change their billing info.