When you move emails from "Folders on my computer to Folders on MSN it takes a long time to synchronize and in this course if you get any error message or if you sign-out of MSN then the emails will be lost. So let’s try the below troubleshooting step to synchronize emails.
Things to do:
Rename .sdf files to fix Email issue
The .sdf files are local copies of your messages in the MSN online folders as well as your e-mail filter settings. When you download messages from the server to the MSN client, a local copy of these messages is stored in your computer as .sdf file. This is also the case with your e-mail filter settings.
Corrupted or damaged .sdf files may result to synchronization errors. If we rename these files, the MSN software will be forced to download new copies of the files from the server.
Note: Sign out from MSN then close the program before performing the steps below.
1. Click ‘Start’ then ‘Run’
2. Type in the box: %USERPROFILE%\Local Settings\Application Data\Microsoft\MSN
3. Click ‘OK’ (The MSN folder will open)
4. In the MSN folder, do the following:
a. Click ‘Tools’, ‘Folder options’, and then ‘View’
b. Put a dot on ‘Show hidden files and folders’
c. Uncheck the ‘Hide extensions for known file types’
d. Uncheck the Hide protected operating system files (Recommended)
e. Click ‘Apply’, then ‘OK’
The db30 folder will appear inside the MSN folder.
5. Open the db30 folder and look for a file that ends as msn-com.sdf and msn-com_JMF.sdf
7. Right-click, choose ‘Rename’ and add .old after .sdf to both these files
8. Close the db30 folder
Then Sign into MSN and wait for 25-30 minutes for the emails to get synchronized.
Check for resolution and reply back for further assistance.
Was this helpful?
2 of 6 people found this post helpful.